QMS magicolor 2 Print System Operation ® ® 1800482-001B EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
Trademarks The following are trademarks or registered trademarks of their respective owners. Other product names mentioned in this manual may also be trademarks or registered trademarks of their respective owners. Registered trademarks are registered in the United States Patent and Trademark Office; some trademarks may also be registered in other countries. QMS, Crown, CrownAdmin, CrownCopy, CrownNet, magicolor, the QMS logo, and the Crown seal are registered trademarks of QMS, Inc.
Contents 1 Introduction Introduction ..................................................................................1-2 About This Manual .......................................................................1-2 Typographic Conventions 1-4 2 Consumables Introduction ..................................................................................2-2 Loading the Media Cassette ........................................................
Using Toner Cartridges ............................................................... 2-9 Toner Cartridge Life 2-9 Refilled Toner Cartridges 2-9 Toner Cartridge Storage 2-10 Replacing a Toner Cartridge .................................................... 2-11 3 Advanced Printing Features Introduction .................................................................................. 3-2 High-Resolution Printing ...........................................................
Other Methods of Color Control .................................................4-4 Color Matching 4-4 About Printer Halftones and CRDs 4-7 Color Density ................................................................................4-9 Adjusting the Color Density 4-9 5 Printer Care Introduction ..................................................................................5-2 Handling the Printer .....................................................................5-2 Cleaning the Printer ...........
General Settings 6-13 Printer Jobs 6-21 Consumable Status 6-23 Accounting 6-25 System Support Page 6-26 QMS, Inc. Page 6-28 Online Help Page 6-28 7 Media Jams Introduction .................................................................................. 7-2 Automatic Jam Recovery ............................................................ 7-2 Preventing Media Jams .............................................................. 7-2 Understanding the Media Path ..............................................
OPC Belt Cartridge Problems ...................................................8-21 Control Panel Problems ............................................................8-22 Data Indicator Stays Lit 8-22 No Advanced Status Page’ 8-22 No Start-up Page 8-22 Paper Jam Message Stays On 8-23 Printer Resets 8-23 PostScript Errors 8-23 Windows Driver Problems .........................................................8-24 Printer Description Files 8-24 CrownNet Problems ..............................................
Prepare the Fuser Unit ............................................................... 9-5 Change the Waste Toner Pack ................................................... 9-9 Remove the Lower Input Feeder .............................................. 9-11 Repack the Printer ..................................................................... 9-13 A QMS Customer Support Sources of Support .....................................................................
1 Introduction In This Chapter . . .
Introduction Introduction This manual provides information on installing consumables such as media and toner cartridges. You’ll also find information on advanced printing features, printer care, print quality, and troubleshooting. Use this guide in conjunction with your other QMS magicolor 2 documentation. About This Manual 1-2 1 Introduction 2 Consumables 3 Explains how to collate output, print a Advanced status page, cancel a print job, and Printing Features end a print job.
About This Manual 8 Troubleshooting Lists printer status messages, outlines printer and print quality problems and Printer Problems solutions, and describes how to place a service call. 9 Repacking the Printer Explains how to repack the printer in case you need to relocate or ship your printer after it’s been installed. A QMS Customer Support Provides product sales and support telephone numbers, and describes how to communicate with QMS through CompuServe, the Internet, and Q-FAX.
About This Manual Typographic Conventions The following typographic conventions are used in this manual: Mixed-Case Courier Text you type, and messages and information displayed on the screen Mixed-Case Italic Courier Variable text you type; replace the italicized word(s) with information specific to your printer or computer UPPERCASE COURIER Information displayed in the printer message window lowercase bold PostScript operators and DOS commands lowercase italic Variable information in text.
2 Consumables In This Chapter . . .
Introduction Introduction This chapter covers basic printer operation, such as loading paper, transparencies, labels, and envelopes; and replacing toner cartridges. Loading the Media Cassette Prepare the Paper 1 Take a stack of about 250 sheets (½ ream). Note: Don’t unwrap the paper above the printer as this might cause paper particles to fall into the printer. » 2 Holding the stack with one hand, fan the paper with the other. This gets air through the sheets and prevents static buildup.
Loading the Media Cassette 3 Push the media pressure plate down to lock it in position. 4 Load the paper. 5 n A fill limit mark is provided on the inside left side of the cassette. The media cassette holds 250 sheets of 20 lb (75g/m2) paper. (Paper is packed in reams of 500 sheets.) Do not overfill the cassette. n The printing side of the paper should face up. An arrow on the paper package label indicates the face-up side of the paper. Slide the media cassette back into the printer.
Using Media Other than Paper Using Media Other than Paper s Caution: Although the QMS magicolor 2 was designed for occasional printing on a wide range of media types, it is not intended to print exclusively on a single media type except plain paper. Continuous printing on media other than plain paper (such as transparencies, labels, or thick stock) may adversely affect print quality or reduce engine life.
Using Media Other than Paper Loading and Printing Envelopes 1 Place the envelopes on a flat surface, and flatten them by pressing down the corners. 2 Flex the envelope stack (including the edges) to remove any stiffness. 3 Correct any dog-eared corners, and then tap the envelopes on a flat surface to align them 4 Remove the media cassette from the printer (and remove any media in the cassette). The media cassette must be located in the upper position, not in the optional lower input feeder.
Using Media Other than Paper 5 Adjust the media guides to the length and width of the envelopes. Squeeze the retainers at the ends of the left width guide and/or the length guide, move the guide to the appropriate location (media sizes are listed on the cassette), and release the retainers. Note: Make sure the guides are snug enough to keep the envelopes straight, but not so tight that they buckle the envelopes. » 6 Place the envelope stack into the cassette with the printingside up.
Using Media Other than Paper Using Labels Formatting Format label data within your application. Try printing your data on a plain sheet of paper first to check placement. Input Source Upper cassette Capacity Up to 50, depending on the thickness of the labels Type Refer to the specifications in chapter 2, “Print Media,” in the Reference Notes n Avoid using labels with exposed adhesive; it may stick to the toner cartridge or the fixing roller, causing labels to peel off and media jams to occur.
Using Media Other than Paper Loading and Printing Letterhead and Memo Media n Load letterhead and memo media the same way you would load paper. Note: Load the media printing-side up with the top of the media (the letterhead or memo information) toward the back of the cassette. » Using Transparencies Formatting Format the information to be printed on the transparencies within your application. Try printing your data on a plain sheet of paper first to check placement.
Using Toner Cartridges Using Toner Cartridges Toner Cartridge Life A toner cartridge contains enough toner to print the following number of letter/A4-size pages: Color Rated life @ normal 5% page coverage Black 10,000 pages Yellow 6,000 pages Magenta 6,000 pages Cyan 6,000 pages When toner runs low in a cartridge, x TONER LOW displays in the message window. It’s your option whether to continue printing; usually, parts of the page print lighter.
Using Toner Cartridges Toner Cartridge Storage 2-10 n Keep toner cartridges in their packaging until you’re ready to install them. n Store toner cartridges in a cool, dry location away from sunlight (due to heat). The maximum storage temperature is 95 ° F (35 ° C) and the maximum storage humidity is 80% without condensation. n Keep toner cartridges level during storage.
Replacing a Toner Cartridge Replacing a Toner Cartridge Your printer uses four toner cartridges: black, yellow, magenta, and cyan. 1 Open the printer’s front cover. 2 Remove and discard the empty toner cartridge. s Caution: Put the old toner cartridge in a trash receptacle. Do not dispose of it by burning 3 Remove the toner cartridge from its shipping carton. 4 Distribute the toner in the cartridge. Holding the cartridge with both hands, gently rock it from sideto-side five or six times.
Replacing a Toner Cartridge 7 Install the toner cartridge. Align the toner cartridge with the cartridge guides, and gently push the cartridge into the printer until it’s firmly seated. Colored labels s Caution: Each toner cartridge has a colored label that corresponds to a colored label to the right of the cartridge slots. Always install the toner cartridge in the slot with a label of the same color. If a toner cartridge doesn’t slide in easily, don’t force it.
3 Advanced Printing Features In This Chapter . . .
Introduction Introduction This chapter describes changing print resolution, chaining paper cassettes, collating output, printing a status page, cancelling a print job, and ending a print job. High-Resolution Printing QMS Multi-Res technology provides a print resolution for almost every application or budget.
HighResolution Printing How Much Memory Do You Need? » Note: If a certain resolution is chosen and the minimum amount of memory is not installed in the printer, the file is printed using the next lower resolution that can handle the job. For example, if you attempt to print a 4-color image at 2400x600 dpi resolution on legal media, but the printer has only 24 MB of RAM instead of the required 88 MB minimum, the file prints at 600x600 dpi.
HighResolution Printing Setting the Default Resolution Menu Administration/Engine/Def Resolution Choices 300 dpi—300x300 dpi resolution 600 dpi—600x600 dpi resolution 1200 dpi—1200x600 dpi resolution 2400 dpi—2400x600 dpi resolution Default 600 dpi, 1200 dpi, or 2400 dpi—your printer’s default is the highest resolution available for the amount of RAM installed in the printer (see “Minimum System Memory Requirements” on page 3-3 for more information) Notes Whenever possible, set the print resolution
Cassette Chaining Cassette Chaining If you have an optional lower input feeder, you may choose to have the printer automatically draw media from the other cassette (inputbin) when the current cassette empties. This is called cassette chaining, and it provides a total media input capacity of 500 sheets. Enabling/Disabling Cassette Chaining There are four ways to enable/disable cassette chaining: n Use your application.
Collating Output Collating Output You can print multiple copies of documents either as complete sets in numeric order (collated) or as separate sheets. The following figure shows collated and uncollated stacking for two copies of a four-page file. 1 Collated 2 3 4 1 2 3 4 1 1 2 2 3 3 4 4 Uncollated The main advantage of collation is convenience and the time savings derived from not having to separate and sort individual copies of a document.
Collating Output Using the Configuration Menu Menu Operator Control/Collation Choices On, Off Default Off Working with Chunk Collation For a multiple copy document with collation On, there must be enough display list memory to hold the display list blocks for all pages in the collation range. (For more information on Display List blocks, see “Display List” in chapter 5, “Additional Technical Information,” in the Reference manual.
Collating Output Improving Collation Performance To avoid chunk collation, your printer must have sufficient memory to store an entire document before printing begins. Of course, this always depends on the size of your print job versus the amount of available memory in your printer. The QMS magicolor 2 with 24 MB or more of memory can fully collate most print jobs.
2-Sided Printing 2-Sided Printing While the QMS magicolor 2 doesn’t have a duplexing option, you can duplex print manually: Print on one side of the paper, reinsert the printed sheet(s) into the media cassette (blank side up and the top of the page toward the back of the printer), and then print the second side. » Note: Media jams may occur if the printed sheet(s) reinserted in the media cassette are not entirely flat.
Working with Status Pages Optional menu, and then identify the media size in your application. Note: If you preview your file in your application, the dimensions of the Universal media size rather than your custom size will be shown in the preview window, and your document will be imaged in the lower-left corner of this media size. You must manually move the margins in from the left and right as well as up from the bottom to define the correct imageable area for your custom media size.
Cancelling/ Ending Print Jobs n Communication settings and input buffer sizes (host-printer communication settings, including spooling memory sizes) n Tickmarks in the lower-left corner for image alignment Advanced This multi-page document provides n All the information from the standard status page n The configuration menu settings n A full list of fonts and downloaded emulations Printing a Status Page Menu Administration/Special Pages/Print Status Choices No, Yes Default Yes Cancelling/End
Cancelling/ Ending Print Jobs Cancelling a Print Job Press this key... to... The message window reads... Cancel Access the Job Cancel menu. JOB CANCEL CANCEL JOB Cancel or Select Cancel the oldest job in the queue. CANCEL JOB IS SELECTED Cancelling all Print Jobs 3-12 Press this key... to... The message window reads... Cancel Access the Job Cancel menu. JOB CANCEL CANCEL JOB Next (twice) Advances to the Cancel All Jobs mode.
Cancelling/ Ending Print Jobs Ending a Print Job Use this procedure when the message window displays WAITING ON INPUT END JOB? » Note: This procedure does not end print jobs that are still receiving data. Its only purpose is to provide an end-of-job indicator for a print job that does not have one. You can identify an end-of-job indicator in the Administration/Communications/Parallel and Administration/ Communications/Serial menu.
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
4 Color Printing In This Chapter . . .
Introduction Introduction Your QMS magicolor 2 Print System features advanced color laser technology that produces inexpensive and durable color prints at 300x300, 600x600, 1200x600, and 2400x600 dpi on plain paper, envelopes, labels, and transparencies. QCOLOR Color Control To help you optimize color output, QMS developed QCOLOR, which provides automatic or custom color control.
QCOLOR Color Control 5 On the Job tab (Windows 95 driver) or Paper tab (Windows 3.1/Windows 95 driver), select a Quick Color Setup setting: n Automatic Color Control (if you’re printing a combination of document types) Automatic Color Control is the best option for most jobs, because it's designed to provide the best color output for a large variety of documents.
Other Methods of Color Control 7 Choose any other printing options you want. Choose the Help button in the printer driver for detailed descriptions of the options. 8 Choose OK until you return to the application. 9 From the File menu, choose Print. 10 In the Print dialog box, select any other options you want and then choose OK. Other Methods of Color Control Color Matching A major concern in the color publishing industry today is color consistency across devices with different color models.
Other Methods of Color Control range of colors they can produce. (This information is contained in device profiles.) Then, using this information, the CMS maps each device's color descriptions to the CIE model, which is an international, device-independent standard for color.
Other Methods of Color Control The advantages of Level 2 color matching are that it is portable, it is application- and printer-resident (there’s nothing else to buy), and it is performed at the printer level (so it doesn’t tie up your host). However, no on-screen preview of output is provided, and you are not warned if a color is out of printer’s gamut (color range). Color Matching with PANTONE* Your printer has been approved by Pantone, Inc. to simulate PANTONE Colors.
Other Methods of Color Control n The colors are printed on Hammermill Laser Print white paper. The formulas listed in the Pantone charts are only for the magicolor 2 CX printer. Also, the PANTONE* Colors generated by this printer are four-color process simulations and may not exactly match Pantoneidentified solid color standards. Use current PANTONE Color Reference Manuals (available from Pantone, Inc.) for accurate color.
Other Methods of Color Control Colorimetric—The Colorimetric CRD is designed for very basic color matching and one-to-one conversion from CIE color to CMYK color. With Colorimetric chosen as the printer default CRD, all colors are reproduced exactly unless a specified color is “out of gamut” (out of the printer's range). For out of gamut colors, the Colorimetric CRD substitutes the closest “in-gamut” color.
Color Density Color Density Adjusting the Color Density Use the following procedure to check and adjust the color density. ▲ Caution: For best results when checking the printer’s color density, print the calibration page described in step 3 on good quality paper, such as Hammermill LaserPrint Radiant White or Weyerhauser First Choice premium paper. Otherwise, the color of the paper could affect the results. 1 Set the density of each color to 0.
Color Density 4 Compare the calibration page to the four calibration cards that were provided with your printer. Each card features a single color— cyan, magenta, yellow, or black. a Place the calibration page on a sheet of clean white paper in a well-lighted area. b Align the cutout in the cyan color calibration card over the cyan column on the calibration page. c Decide which block on the calibration page most closely matches the cyan color calibration card.
Color Density 6 Adjust the cyan color density according to the number you recorded in step 4. Press the Previous key to decrease the density setting or the Next key to increase the setting. 7 Repeat steps 5 and 6 for the magenta, yellow, and black color densities. 8 Save your changes. 9 Print a new calibration page (Administration/Special Pages/ Calibration Page menu). 10 Compare the new calibration page to the four calibration cards again. 11 Make any additional adjustments necessary.
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
5 Printer Care In This Chapter . . .
Introduction Introduction This chapter describes how to handle and clean the printer. Blurred or splotchy prints and paper jams can result from dusty printer parts. Regular cleaning takes only a few minutes and helps ensure print quality. Printer parts that require cleaning are the paper pick-up rollers and the outside surface of the printer. Handling the Printer Handle the printer with care to preserve its life. Abuse may cause damage.
Cleaning the Printer n Do not touch the electrical contacts, gears, or laser beam devices. Doing so may damage the printer and cause the print quality to deteriorate. n Keep media in the output tray at minimum level. If the media stacks too high, your printer may experience media jams and excessive media curl. n Lift the printer from the bottom only, using the carrying grips under each side corner. Make sure two people are available to lift the printer when moving it.
Cleaning the Printer Guidelines for Cleaning Inside the Printer n Either clean the printer before use, or allow a few minutes after unplugging it to allow the fusing unit to cool down. n Turn off the printer, unplug the power cord, and disconnect all interface cables before cleaning inside the printer. n Read all caution and warning labels carefully, making sure to follow any instructions contained in them.
Cleaning the Printer 2 Open the printer’s rear cover. 3 Using a dry cotton cloth, clean any paper dust and toner buildup from the registration rollers. You can manually rotate the rollers while cleaning them by turning the white gear on the left end of the roller shaft.
Cleaning the Printer 4 Clean the transfer roller. a Lock Lever Remove the transfer roller unit by lifting the lock lever at the right end of the transfer roller unit until the unit is freed, and then lifting the unit out. Note: Because you cannot see when the unit is released, it’s best to lift the unit and the lock lever at the same time. » Transfer Roller b Note: Manually rotate the roller while cleaning it.
Cleaning the Printer d Using a dry cotton swab, clean the paper discharger wire. e Reinstall the paper discharger in the transfer unit, and then push it down and to the left to lock it in place. 6 Clean any paper dust and toner buildup found on the transfer unit itself. 7 Close the printer’s rear cover. Wire inside Cleaning the Paper Exit Rollers » Note: A dry cotton cloth is required for this procedure. 1 Turn off and unplug the printer. 2 Open the printer’s top cover.
Cleaning the Printer Cleaning the OPC Belt Cartridge s Caution: The OPC belt is extremely sensitive to touch. Always handle the cartridge so you don’t touch the surface of the belt. Any body oil left on the surface of the belt will prevent toner from adhering to the belt which results in poor image quality. Also, keep the cartridge away from anything that may scratch the surface of the belt. Any scratches will show in the image produced.
Cleaning the Printer 5 Remove the corona-wire cleaning brush from inside the front of the printer. 6 Turn the OPC belt cartridge so that the handle is facing away from you. 7 Use the brush to clean the corona wire inside end of the OPC belt cartridge. s Caution: The corona wire is very delicate. Do not press hard on the wire. 8 Reinstall the OPC belt cartridge, and secure its lock levers. 9 Return the corona-wire cleaning brush to its holder, and then close the printer’s front and top covers.
Cleaning the Printer Cleaning the Laser Lens It’s necessary to clean the laser lens only when you find vertical white or light-color streaking in all primary colors on your printouts. » Note: A dry cotton cloth or dry cotton swab is required for this procedure. 1 Open the printer’s front cover. 2 Remove the four toner cartridges. 3 Remove the laser lens. Use the two tabs on top of the lens. 4 Using a dry cotton cloth, wipe the lens. 5 Reinstall the laser lens. It slides in at a 45° angle.
Cleaning the Printer Cleaning the Exterior of The Printer M WARNING! Turn off the printer, unplug the power cord, and disconnect all interface cables before cleaning. Do not spill water or detergent into the printer; otherwise the printer will be damaged and an electric shock may occur. ACHTUNG! Ziehen Sie den Netzstecker aus der Steckdose bevor Sie den Drucker reinigen.
Maintenance Schedule Maintenance Schedule The stated life expectancy of each consumable is based on printing under specific operating conditions, such as media type, number of color planes, page size, and page coverage (usually 5% coverage of letter/A4-size media). The actual life expectancy will vary depending on these and other printing variables, including continuous or intermittent printing, ambient temperature, and humidity. 5-12 This item needs replacing... After... By...
Maintenance Schedule This item needs replacing... After... By... OPC belt cartridge REPLACE BELT displays in the message window (maximum life—50,000 planes*, usually occurs with continuous use; minimum life—20,000 planes*, usually occurs with intermittent use although other factors also affect cartridge life) User See“Replacing the OPC Belt Cartridge” on page 5-17. Ozone filter 12 months User See “Replacing the Ozone Filter” on page 5-20.
Replacing the Fuser Oil Bottle and Cleaning Roller Replacing the Fuser Oil Bottle and Cleaning Roller s Caution: The fuser unit is an integral part of the imaging process and is also expensive to replace. Fuser life will be shortened (or the fuser permanently damaged) if the oil bottle and cleaning roller are not changed when needed and installed properly. This type of damage is not covered under warranty or service contract. M WARNING! The fuser unit can become extremely hot and cause severe burns.
Replacing the Fuser Oil Bottle and Cleaning Roller 4 s Remove the old oil bottle. Caution: Hold a sheet of paper under the oil bottle while removing it, so oil doesn’t drip into the printer. 5 Remove the old cleaning roller. 6 Lower the new oil bottle into its slot. The tab on the side of the bottle must be on the right.
Replacing the Fuser Oil Bottle and Cleaning Roller 7 Install the cleaning roller in its slot. The tab on the top of the cleaning roller must be on the left. 8 Close the two lock levers. 9 Close the printer’s top cover. 10 Turn on the printer. 11 Reset the consumables usage monitoring system. » a In the Operator Control/ Consumables/Item Replaced/Fuser Oil menu choose Yes. b In the Operator Control/ Consumables/Item Replaced/Cleaning Roller menu choose Yes.
Replacing the OPC Belt Cartridge Replacing the OPC Belt Cartridge s Caution: The OPC belt is extremely sensitive to bright light and direct sunlight. Always leave it in its protective bag until you’re ready to install it. Also, handle the cartridge carefully. The belt is also extremely sensitive to hand oils and scratches, both of which reduce print quality. 1 Turn off the printer. 2 Open the printer’s front cover.
Replacing the OPC Belt Cartridge 5 Pull the cartridge straight up and out of the printer, and then discard it. 6 Remove the protective sheet from the cartridge, and then pull out the two tensionrelease pins (one on each side of the cartridge). s Caution: Don’t touch the green material on the cartridge. It scratches easily. 7 Holding the cartridge above the printer, align the guide pins on the cartridge with the guide slots in the lock levers. The white gear on the cartridge goes to the right.
Replacing the OPC Belt Cartridge 9 Rotate the two lock levers to secure the OPC belt cartridge in the printer. 10 Close the printer’s front and top covers. 11 Turn on the printer. 12 In the Operator Control/Consumables/Item Replaced/OPC Cartridge menu choose Yes to reset the consumables monitoring system. » Note: When you replace the OPC belt cartridge after a REPLACE BELT message displays in the message window, the engine automatically recovers.
Replacing the Ozone Filter Replacing the Ozone Filter The ozone filter reduces exhausted ozone gas. 1 Remove the ozone filter case on the left rear of the printer. 2 Remove the ozone filter from the case. 3 Install a new ozone filter in the case. 4 Reinstall the ozone filter case.
Replacing the Waste Toner Pack Replacing the Waste Toner Pack The waste toner pack collects the waste toner from the printing process so you can conveniently throw it away. 1 Open the printer’s front cover. 2 Remove the waste toner pack. 3 Use the label on the side of the old waste toner pack to seal the opening, and then dispose of the pack in accordance with safety laws and regulations in your area. 4 Insert the new waste toner pack. 5 Close the printer’s front cover.
Replacing the Waste Toner Pack 6 » In the Operator Control/Consumables/Item Replaced/Waste Toner Pack menu choose Yes to reset the consumables monitoring system. Note: When you replace the waste toner pack after a CHECK WASTE TONER message displays in the message window, the engine automatically recovers. However, you must manually reset the consumables usage monitoring system to ensure accurate consumables monitoring.
6 CrownView Printer Web Page In This Chapter . . .
Introduction Introduction QMS CrownView is a printer-based application using the World Wide Web portion of the Internet as a framework for the QMS magicolor 2 Print System. This feature allows you to monitor printer consumables as well as access information that is normally available only by printing a status page.
Setting up the Printer Web Page Setting up the Printer Web Page Setting up the printer web page to run on your intranet involves two basic steps: n Assigning a name to your printer n Setting up the “no proxy” preferences in your browser software Assigning a Printer Name The printer web page can be accessed only through the assigned name of the printer or the IP address. It is more convenient for you to use a name than the address.
Setting up the Printer Web Page Setting Up Your Browser Software Since your printer will reside on your intranet and will not be accessible beyond the firewall of your network, you must set up the proper “preferences” in your browser software. Your printer name or IP address must be added to the “no proxy” list in the preferences dialog box of the browser. » Note: You need to do this procedure only once. For Netscape 6-4 1 Start your web-browser.
Setting up the Printer Web Page 5 In the No Proxy For: text box, type a comma after the last entry and then type the printer name or the IP address of your QMS magicolor 2. magicolor 2 » Note: The printer name is entered in the network protocol menu that you are using. The default name is the model number of the printer. See “Assigning a Printer Name” on 6-3 for more information on naming your printer. 6 Choose OK.
Setting up the Printer Web Page For Internet Explorer 6-6 1 Start your web browser. 2 Access the View menu and choose Options. 3 Select the Connection tab on the dialog box. 4 Click the Settings button to display the Proxy Settings dialog box.
Setting up the Printer Web Page 5 In the Exceptions text box, type a comma after the last entry and then type the printer name or the IP address. Note: The printer name is entered in the network protocol menu that you’re using. The default name is the model number of the printer. See the QMS CrownNet System Adminstrator’s Manual for information on changing the printer name. » QMS magicolor 2 6 Click OK.
Printer Home Page Printer Home Page The Home Page is the starting point for all access to the printer web pages. On this page you will find hotlinks to all of the supporting web pages for your printer. Hotlinks Product & Printer Name Printer Graphic Configuration Information Hotlinks The printer home page provides the following information. Product Name Identifies the particular printer that you are browsing. This printer is pictured in the graphic with all installed paper handling options.
Printer Home Page Printer Name Shows the name you have assigned to your printer. The default printer name is the same as the product name. Configuration Menu: Administration/ Communications/Networkx/CrownNet/NetWare/ Printer Name menu or the Administration/ Communications/Networkx/CrownNet/ LanManager/Printer Name menu Current Status Echoes the status message in the printer control panel message window. Configuration Menu: No equivalent Resolution Identifies the resolution and halftone.
Printer Home Page Hotlinks Take you to other pages of status, configurations, or help information. Each of these hotlinks is fully explained in this chapter. Configuration Menu: No equivalent Home The Home hotlink simply returns you to the printer home page when it is selected.
Printer Home Page Operator Control The Operator Control hotlink on the home page jumps to the Operator Control page. This page contains a form which allows you to configure settings in your printer. After you make your choices, choose the Submit button to make them take effect. Configuration Form The Operator Control page contains the following options. For complete information on any options see chapter 4, “Printer Configuration,” of the Reference manual.
Printer Home Page Color Separation Allows you to print color separations. Color Model Allows you to select between full-color or monochrome mode. Configuration Menu: Operator Control/Color Separation Configuration Menu: Operator Control/Color Model Collation Allows you to turn collation Off or On. Configuration Menu: Operator Control/Collation Orientation Allows you to select Portrait or Landscape orientation.
Printer Home Page Upper Custom Tray Specifies the media size in the upper (standard) cassette if it’s something other than A4, Legal, or Letter (the typical sizes the cassettes expect) Configuration Menu: Operator Control/Custom Bin/Upper Optional Custom Tray Specifies the media size in the optional lower input feeder if it’s something other than A4, Legal, or Letter (the typical sizes the cassettes expect) Configuration Menu: Operator Control/Custom Bin/Optional General Settings The General Settings h
Printer Home Page This page provides hotlinks to several groups of printer configuration settings.
Printer Home Page Do Sys/Start Identifies whether the printer controller checks the hard disk for a PostScript file named SYS\START and then executes the file. This file does not print. Configuration Menu: Administration/Startup Options/Do Sys Start Is Password 0? Identifies whether the Administration menu password is set. 0=Off Configuration Menu: Installation/Use Admin Pwd Default Chaining Identifies whether tray chaining is enabled or disabled.
Printer Home Page Communication Settings & Input Buffer Sizes This hotlink displays a screen that shows the communications settings of the printer. Serial IF Identifies the settings for the serial interface. Configuration Menu: Administration/ Communications/Serial Parallel IF Identifies the settings for the parallel interface. Configuration Menu: Administration/ Communications/Parallel IF 1 Identifies the settings for the optional Network1 interface.
Printer Home Page Options Disk(s) Identifies how many hard disks are attached to the printer and what their addresses are. Configuration Menu: No equivalent Emulations Identifies the installed emulations. Configuration Menu: No equivalent Current Memory Configuration Memory configuration affects the number of jobs that can be accepted by the printer, the number of options available simultaneously, the number of downloadable fonts and emulations that can be stored, and overall printer performance.
Printer Home Page PostScript Heap Shows the size (in KB) of the Heap, also known as K Mem for PSHeap, PostScript VM, and Virtual Memory. This client holds downloaded fonts, PostScript operators, and forms. Configuration Menu: Administration/Memory/ Manual Config/K Menu for PSHeap Framebuffer Shows the size (in KB) of the Frame Buffer. This client holds rasterized or bitmapped images of page faces which are ready to be sent to the print engine.
Printer Home Page System Use Shows the size (in KB) of the System Use. Also known as System Memory, this non-configurable client is the amount of RAM used to run the printer’s operating system. It’s never increased or decreased. The system memory subtracted from the total amount of RAM identifies the amount of RAM available for all the other memory clients. Configuration Menu: No equivalent Printer Memory Shows the size (in KB) of the total amount of RAM that your printer has.
Printer Home Page Emulation Shows the maximum number of seconds emulations other than PostScript wait for incoming data. Configuration Menu: Administration/ Communications/Timeouts/Emulation Timeout ESP Shows the maximum number of seconds the printer uses to match an emulation before printing the job in the default emulation.
Printer Home Page Printer Jobs The Printer Jobs hotlink on the home page jumps to the Printer Jobs page. This page contains information about the current jobs the printer is processing and information on the previous five jobs printed.
Printer Home Page Job Indicates the job number of the current print jobs and up to five previous print jobs. Configuration Menu: No equivalent. Status Indicates the status of each job. (Interpreting, Spooling, Spooled, Printing, Printed) Configuration Menu: No equivalent Prio[rity] Shows the priority of each job. Configuration Menu: No equivalent Owner Shows the name of the owner of each current job. Configuration Menu: No equivalent Title Shows the title of each job.
Printer Home Page Consumable Status The Consumable Status hotlink on the home page jumps to the Consumable Status page. This page contains information about the level of usage of all of the printers’ consumables. » Note: The scales are an estimate, reported as a percentage, and do not indicate the exact amount of consumables used.
Printer Home Page Consumable Name Identifies the consumable (for example, Black Toner or 20K PM Service). Configuration Menus: Operator Control/ Consumables and Administration/Consumables Consumable Max Number Shows the maximum capacity of the consumable (for example, 10000 planes or 120000 sheets). Configuration Menus: Operator Control/ Consumables and Administration/Consumables Consumable Usage Gauges 6-24 Shows the remaining amount of the consumable (in percentages, not planes, faces, or sheets).
Printer Home Page Accounting The Accounting hotlink on the home page jumps to the Accounting page, which contains information about accounting configuration settings. Mode Shows whether accounting is enabled or disabled. Configuration Menu: Operator Control/ Accounting/Mode Disk Space Shows how much disk space is allocated to job accounting files.
Printer Home Page File Segment Shows whether accounting information is stored in the printer in a single file or in multiple files. Configuration Menu: Operator Control/ Accounting/File Segment System Support Page The System Support hotlink on the home page jumps to the System Support page. This page can be used to set up internal support for the printer as well as to link to the QMS web site.
Printer Home Page Page refresh rate The rate at which information in the form is reset to the current printer settings.
Printer Home Page QMS, Inc. Page The QMS, Inc. hotlink on the home page jumps to the QMS web site configured on the System Support page (QMS Corporate URL). From the QMS web site you can access information about other QMS printers, contact information, a FAQ database, printer manuals, and online performance support. Online Help Page The Online Help hotlink on the home page jumps to any help information that has been configured on the System Support page (Printer Help URL).
Printer Home Page Web Page Help System Your printer web page is supported with help and support tools located at the QMS web site. If you typed in the QMS online performance support address on the System Support page (Printer Help URL), when you click on the Online Help button on the printer home page you’ll be linked to an HTML page located at the QMS web site. From here you can link to a topic which applies to your specific problem.
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7 Media Jams In This Chapter . . .
Introduction Introduction This chapter explains automatic jam recovery, discusses how to prevent media jams, and then provides detailed information on how to find and remove media jams. Automatic Jam Recovery The QMS magicolor 2 Print System provides automatic jam recovery (when enabled through the Administration/Engine/Page Recovery menu). After you remove any jammed media, printing automatically resumes from the page the printer stopped at when the jam occurred.
Understanding the Media Path n Make sure you’ve loaded the media printing-side up. Many manufacturers place an arrow on the end of the wrapper to indicate the printing side. If you can’t determine which side of the media to print on, remove the media from the cassette, rotate the stack a halfturn, turn the stack over, and then place it back in the cassette. Understanding the Media Path Understanding the printer’s media path will help you locate media jams.
Understanding Media Jam Status Messages Understanding Media Jam Status Messages When a jam occurs, the message window on the control panel displays one of four messages: MISFEED JAM, INNER JAM, OUTER JAM, or DRUM JAM. Frequent jams in any area indicate that area should be checked, repaired, or cleaned. Repeated jams may also happen if you’re using the wrong weight print media. 7-4 n Misfeed jams occur in the standard cassette or optional lower input feeder.
Removing Media Jams Removing Media Jams n To avoid damage to rollers, always remove jammed media gently. n Always try to remove jammed media without tearing it. Any pieces of media left in the printer, whether large or small, can obstruct the paper path and cause further jams. If, after clearing the media jam, the jam message in the control panel window persists, open and close the printer’s top cover. This should clear the jam message.
Removing Media Jams Inner Jams, Outer and Drum Jams M WARNING! The fuser unit is hot! Do not remove a jam in this area until the fuser unit cools. ACHTUNG! Die Fixiereinheit wird sehr heiß! Bitte achten Sie darauf, daß sie diese einige Zeit abkühlen lassen, bevor Sie einen Papierstau beseitigen. s Caution: Media that hasn’t fully passed through the fuser contains unfused toner that can dirty your hands, clothes, or any thing else it gets on.
Removing Media Jams 3 If the jammed media came out easily, skip to step step 7. If it didn’t come out easily, open the top cover, and then open the fuser roller pressure release levers (one at each end of the fuser). 4 Remove the jammed media by pulling it from the bottom of the fuser (through the printer’s rear cover), not from the top of the fuser. This prevents any unfused toner from dirtying the fuser rollers. s v Caution: Be careful not to touch the transfer drum while removing jammed media.
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8 Troubleshooting Printer Problems In This Chapter . . .
8-2 n “CrownNet Problems” on page 8-24 n “Output Problems” on page 8-25 n “Kanji Option Kit Problems” on page 8-27 n “Print Quality Problems” on page 8-29 n “Color Density Problems” on page 8-30 n “Image Defects” on page 8-32 n “Placing a Service Call” on page 8-38 QMS magicolor 2 Operation EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
Introduction Introduction This chapter provides information to aid you in resolving printer problems you may encounter, or at least guide you to the proper sources for help. You’ll find in this chapter tables of common status messages, a problem checklist, and actions you should take when a specific problem occurs. There are step-by-step instructions for removing media jams from key locations along the media path, as well as descriptions of common print quality problems with corresponding solutions.
Status and Service Messages This status message... means... Do this... ACC FILES GOT REMOVED The accounting option is No action needed. disabled and the accounting files are empty. After a reset, the files are removed. This prevents you from wasting disk space with empty accounting files. ACC JOB FILE FULL The job or paper file is full.
Status and Service Messages This status message... means... Do this... ADJUST INPUTBIN BIN The specified cassette is Adjust the cassette. not inserted correctly. INPUTBIN BIN JAM Media has jammed while Clear the jam from being pulled from the the specified specified cassette. cassette. BACK PANEL OPEN The rear cover over the Close the rear transfer unit is not closed. cover.
Status and Service Messages This status message... means... Do this... COPIER OPTION NOT INSTALLED The Copy key was pressed while the printer was on-line, but the CrownCopy option is not installed. If you want to copy, install a CrownCopy scanner. Otherwise, no action is needed. CREATED FILE The accounting file has been created. No action needed. CREATING XXXXXXXXXXXX The specified accounting Wait. No other action needed.
Status and Service Messages This status message... means... Do this... FUSER OIL LOW The oil bottle for the fuser If you have a new unit is running low. fuser oil bottle on hand, you may want to install it now. If you don’t, order one now. A limited number of copies (about 100) will still print. However, when the oil runs out, the printer stops and the FUSER OIL EMPTY message appears. IDLE The printer is on line, but No action needed. no jobs are in process.
Status and Service Messages This status message... means... Do this... PRINTING STATUS A status page is printing Wait until after the status page prints, and the message clears. PUT SIZE PAPER IN INPUTBIN BIN The Operator Control/ Refill the cassette Chain Inputbins is set to with the specified Off and the displayed size media. cassette is empty. Refill it with the specified size media. SIZE is the media size detected by the engine, and INPUTBIN is the empty cassette.
Status and Service Messages This status message... means... Do this... SCANNER NOT CONNECTED The Copy key has been Turn off the printer pressed, but the scanner and scanner, turn cannot be accessed. on the scanner, wait 5 seconds, and then turn on the printer. If this doesn’t work, make sure the printer and scanner are correctly connected. SCANNING... The CrownCopy scanner No action needed. is scanning a document. TEST PRINT A test print page is printing. No action needed.
Status and Service Messages 8-10 This status message... means... Do this... WAITING FOR IDLE An active job is in process. Access to the menu is not allowed until the job is finished. Wait until the print job is finished and the printer goes idle. WAITING ON INPUT END JOB? The compiler is waiting on incoming data for the first job in the queue. The job may not have an end-ofjob indicator and therefore cannot end. The message clears if more input arrives from the port or if you press the Cancel key.
Status and Service Messages Service Messages This service message... Means... CALL FOR SERVICE C3 NVRAM ERROR An error has been detected with the item indicated in the service message. Correction of these errors is performed by qualified QMS service personnel only. Contact your QMS vendor.
Status and Service Messages This service message... Means... CALL FOR SERVICE F4 FUSER FAN See the information on the previous page.
HP-GL Error Codes and PCL Error Codes HP-GL Error Codes and PCL Error Codes The following tables list error codes that could appear on the printer message window when running the HP-GL or PCL emulation. HP-GL Error Code Description PCL Error Code Description 0 Not enough memory for job. 0 Not enough memory for job. 1 Too many transformations. 1 State lost. 2 Math error. 2 Math error. 3 Job aborted. 3 Job aborted. 4 Instruction not recognized. 4 Out of memory for macros.
Testing PC-Printer Communication Testing PC-Printer Communication To test communication between your printer and your PC, first create a short file that ejects a page from the printer. Then send the file to the printer. Creating the Test File To create the test file, type the following commands at the DOS prompt: copy con printest.ps↵ showpage↵ ^D^Z↵ (All commands above except the DOS copy command are case sensitive and must be typed exactly as shown.
Testing PC-Printer Communication 2 If the printer and PC are communicating, a blank page ejects from the printer. If a blank page doesn’t eject and you typed the file correctly, you may want to check your AUTOEXEC.BAT file to see if LPT1 (the parallel port) is being directed to COM1 (the serial port): a If the AUTOEXEC.BAT file contains the line MODE LPT1:=COM1: delete it. b Then type MODE LPT1:,,P↵ The “P” represents infinite retry and it tells the PC to send print jobs until the printer accepts them.
Testing PC-Printer Communication 2 If the printer and PC are communicating, a blank page ejects from the printer. If a blank page doesn’t eject and you typed the file correctly, you may want to check your AUTOEXEC.BAT file in DOS to make sure that the printer's serial port settings match those of the PC. a Look for a command line like this in your AUTOEXEC.BAT file: MODE COM1:9600,N,8,1,P↵ In this example, the serial port settings are 9600 for baud rate, N (no) parity, 8 data bits, and 1 stop bit.
Testing PC-Printer Communication Press this key... to... The message window reads... Online/ Offline Turn off the Ready indicator and enable printer configuration. IDLE Menu Access the configuration menu. CONFIGURATION OPERATOR CONTROL Next Advance to the Administration menu. CONFIGURATION ADMINISTRATION Select Access the Administration menu. ADMINISTRATION COMMUNICATIONS Select Access the Communications menu. COMMUNICATIONS TIMEOUTS Next Advance to the Serial menu.
Testing Macintosh-Printer Communication Press this key... to... The message window reads... Online/ Offline Access the Save Changes option. SAVE CHANGES? *NO Next Advance to the Yes option. SAVE CHANGES? YES Select Save changes. IDLE Online/ Offline Put the printer back on line (the Ready indicator lights). IDLE Verifying the Serial Setting Changes 1 Turn the printer off and on again to produce a start-up page.
Printer Problem Checklist 2 3 Set up page information. a From the File menu choose Page Setup. b Select paper size, orientation, and other necessary options. c Choose OK. Print a directory or a window. a From the File menu choose Print Directory or Print Window. A dialog box appears. b Select the printing options you want, and then choose OK. Printer Problem Checklist This section contains a list of possible printer problems and solutions.
Printer Problem Checklist 2 Can you print a status page? YES - Go to question 3. NO - Check the following: 3 n Is the printer off line before you try to enter the Administration/Special Pages/Print Status menu? It should be. n Does the cassette have paper? If it is out of paper, the PAPER OUT message displays and the Error indicator lights.
OPC Belt Cartridge Problems 4 Is the printer printing codes or not printing at all when in ESP mode? n Reconfigure the port to the specific printer emulation of the file you are trying to print. See chapter 4, “Printer Configuration,” in the Reference manual for instructions. n If a PostScript file prints PostScript statements while the printer is in ESP mode, increase the ESP timeout. See chapter 4, “Printer Configuration,” in the Reference manual for instructions.
Control Panel Problems Control Panel Problems Data Indicator Stays Lit If the printer has warmed up and the Data indicator stays on, two problems may exist. If you are downloading additional typefaces, too many can overload the printer’s memory, causing the printer to reset and lose information previously downloaded to RAM. Make sure you have enough printer memory. On a LocalTalk network, Macintosh computers sometimes interfere with each other.
Control Panel Problems 3 Check that the paper cassettes are loaded with paper, in place and secure. 4 Check for a media jam. 5 Make sure a toner cartridge is installed. If you still have not solved the problem, you need to call your QMS vendor for help. See “Placing a Service Call” on page 8-38 for information on how to contact your QMS vendor. Paper Jam Message Stays On If a PAPER JAM message stays on, open the printer and clear the jam.
Windows Driver Problems Error Handler is a diagnostic tool that identifies PostScript errors encountered during a print job. Menu Administration/Startup Options/Do Error Handler Choices Yes—Load the Error Handler. No—Don’t load the Error Handler. Default No Notes Refer to the PostScript Language Reference Manual (Adobe Systems Incorporated, Reading, PA: Addison-Wesley, 1990, ISBN 0-201-18127-4) for information on PostScript errors. You must reboot the printer after turning on the error handler.
Output Problems n Do the printer start-up and status pages list the interface? Is the configuration information correct? n Is the interface enabled? n Is the appropriate protocol (or protocols) enabled? Are all printer and protocol addresses configured correctly? Output Problems 1200x600, 2400x600 dpi Printing Unavailable n The amount of RAM installed in your printer governs which resolutions can be used with each media size.
Output Problems Blank Pages If a blank start-up page ejects or blank pages come out during a printing job, try the following: 1 Check the toner cartridges. The image does not print if the cartridges are empty. 2 If the toner cartridges are not empty and blank pages are ejecting, take each cartridge out, rock it from side to side, and reinstall it in the printer. 3 If these solutions do not work, contact your QMS vendor to purchase another toner cartridge.
Kanji Option Kit Problems Kanji Option Kit Problems Use the information in this section to locate and solve problems that may arise when installing and using the Kanji SIMM kit. Can't Download Kanji Fonts n Are you attempting to download Kanji TrueType fonts using the PS Executive Series Utilities? This utility cannot be used to download Kanji TrueType fonts. See your Kanji TrueType font software documentation for information on how to download these fonts.
Kanji Option Kit Problems Can't Access Kanji Fonts n Does the start-up page indicate that the Kanji internal IDE hard disk is on line? When this disk is on line, Japanese fonts print in the lower half of the start-up page. If not, check that the disk is installed correctly and that the disk is not damaged. n Does your application support Japanese fonts? You should be able to select these fonts if the application supports them.
Print Quality Problems Print Quality Problems Print quality problems are those related to the appearance of the pages you print. Print quality problems include white lines on the page, uneven blacks, and other print distortions. First, refer to the appendix B, “Technical Specifications,” in the Reference manual for recommended media types.
Color Density Problems Color Density Problems Color density problems are related to the appearance of the pages you print. To check the printer’s color density, print a calibration page (Administration/Special Pages/Calibration Page) and compare it to the calibration cards that were provided with your printer.Complete instructions are included in the “Color Density” section of chapter 4, “Color Printing.
Color Density Problems 2 Locate the tag matrix that is affixed inside on the left side frame. Tag Matrix n If your printer has the 1-3 engine ROM (and the color density feature), the letter “A” and the number “3” are blocked in. Number 3 Letter A n If these characters aren’t blocked in, then your printer doesn’t have the 1-3 engine ROM. To find out how to acquire it, contact your QMS vendor, see appendix A, “QMS Customer Support,” for product sales and service information.
Image Defects Image Defects The following list includes several image defects with possible solutions. Try the solutions in the sequence given. If the solutions listed don’t solve the problem, place a service call to your QMS vendor. See the next section in this chapter, “Placing a Service Call.” General Print quality problems are those related to the appearance of the pages you print. Print quality problems include white lines on the page, uneven colors, and other print distortions.
Image Defects Solid Color Image 1 A toner cartridge may be defective. Remove it and install a new toner cartridge. 2 Your printer may need a service check. Contact your QMS vendor. Printout Too Dark 1 Install a new toner cartridge.
Image Defects Toner Smudges Toner smudges only on the front of the page: 1 Check to make sure the toner cartridges are not pushed in too far. Don’t push a toner cartridge in until you hear a click. If you hear a click, you’ve locked the cartridge into place against the OPC belt cartridge, and your prints may be smudged. Pull the toner cartridge out so that it’s firmly seated but not locked into place. 2 Distribute the toner. 3 Check to make sure the toner cartridge is not defective.
Image Defects Blurred Background 1 The toner cartridge may be defective. Install a new toner cartridge, if needed. Uneven Print Density 1 Remove the toner cartridge and rock it as you do before installing a new cartridge. This redistributes toner inside the cartridge. Reinstall the cartridge. 2 If step 1 does not solve the problem, install a new toner cartridge.
Image Defects Irregular Print 1 The paper being used may have absorbed moisture (perhaps due to high humidity or having water spilled on the paper supply). Toner does not adhere well to paper at the positions where it has become wet. Replace the paper in the tray or cassette with dry paper, and retest for irregular print. Vertical Streaking 1 The laser lens may be dirty. Clean the lens as described in chapter 5, “Printer Care,” of this manual.
Image Defects Colored Bands 1 One or more toner cartridges may be defective. Install new toner cartridges.
Placing a Service Call Placing a Service Call If you have a problem you cannot resolve, contact your QMS vendor. Your QMS vendor is best equipped to immediately handle any problem you may encounter. If you have technical questions your vendor is unable to answer, contact the QMS Customer Response Center (see appendix A, “QMS Customer Support.
9 Repacking the Printer In This Chapter . . .
Introduction Introduction If you need to relocate or ship your printer after it’s been installed, you must follow the procedures in this chapter to prevent damage to the printer and to keep your warranty valid. s Caution: QMS cannot be held responsible for damage to your printer during shipment that results from the improper packaging of your printer. You must use the instructions given in this section before repacking the printer in its original shipping carton with the original packing materials.
Remove Cables and Cassette(s) Remove Cables and Cassette(s) » Note: If you’re returning the printer for service, you don’t need to return the power cable, interface cables, or media cassette(s). 1 Turn off the printer. 2 Remove the power cable and all interface cables. 3 Remove the media cassette(s) from the printer. Remove the Toner Cartridges 1 Open the printer’s front and top covers. Leave them open during the entire repacking procedure.
Remove the OPC Belt Cartridge 1 With the printer’s front and top covers open, rotate up the lock levers at each end of the OPC belt cartridge slot, and lift the cartridge out of the printer. 2 Replace the protective sheet around the OPC belt cartridge and the tension release pin on each side. Insert the pin until you feel some resistance, move it forward (toward the silver corona unit), and then slide it in the rest of the way.
Prepare the Fuser Unit 3 Repack the OPC belt cartridge in its original shipping bag. If you don’t have this bag, carefully wrap the cartridge in a piece of dark, heavy cloth. Store the cartridge where it will not get scratched or damaged. 4 Rotate down the lock levers at each end of the OPC belt cartridge slot. Prepare the Fuser Unit M WARNING! The fuser unit can become extremely hot and cause severe burns. Make sure the unit is cool before handling it.
Prepare the Fuser Unit 3 s Remove the oil bottle. Caution: Hold a sheet of paper under the oil bottle as you remove it, so no oil drips into the printer. 4 Place the oil bottle in an oil-proof container, such as a plastic bag, until you’re ready to reinstall it. 5 Use an eye-dropper to remove any excess oil from the fuser. Dispose of the oil following local safety laws and regulations.
Prepare the Fuser Unit 6 Stuff several clean, wadded paper towels into the space normally occupied by the oil bottle to absorb any residual oil during shipment. Note: Don’t force the paper towels in, but make sure there are enough to fill the space. » 7 Close the lock levers to secure the cleaning roller. 8 Install the fuser-roller shipping restraints. These restraints protect the fuser rollers from damage during a move by removing the pressure between the two rollers.
Prepare the Fuser Unit b s 9-8 Insert the fuser roller shipping restraints between the fuser rollers (one at each end of the fuser). Caution: Be sure to insert the shipping restraints at the ends of the rollers, not in the middle. Inserting them in the middle will damage the rollers.
Change the Waste Toner Pack c Close the pressure-release levers (one at each end of the fuser). When correctly positioned, the fuser roller shipping restraints fit snugly between the rollers. Change the Waste Toner Pack 1 With the printer’s front cover open, remove the waste toner pack from the printer.
Change the Waste Toner Pack 2 Use the label on the side of the old waste toner pack to seal the opening, and then dispose of the pack in accordance with safety laws and regulations in your area. Seal this opening. 3 Install a new waste toner pack. This ensures that no waste toner is shaken into the printer during shipment. 4 9-10 Close the printer’s top and front covers.
Remove the Lower Input Feeder Remove the Lower Input Feeder » Note: If you don’t have a lower input feeder installed, skip to the next section. 1 Remove the plastic side covers from the sides of the input feeder. 2 Locate the cable at the left rear of the optional feeder that connects it to the printer, and then unplug it.
Remove the Lower Input Feeder 3 Unscrew the thumbscrews that attach the two brackets (one on each side of the printer) to the lower input feeder. Printer Side View Lower Input Feeder 4 5 M Remove the two metal brackets from underneath the sides of the printer. Printer Angle the bracket out, and then, slide it out of the hole underneath the printer.
Repack the Printer 6 Repack the input feeder in its original shipping carton for storage or shipment. Note: If you’re returning the printer for service, you don’t need to return the input feeder. » Repack the Printer 1 Ensure that the fuser and fuser cleaner roller are in the printer. 1 With another person’s help, put the printer into the plastic bag, and place the printer into the base tray of the shipping carton. 2 Pack the printer for shipment as shown in the illustration.
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A QMS Customer Support In This Appendix . . .
Sources of Support Sources of Support Several sources of help and information are available, depending on the type of help you need: Your QMS Vendor Your local vendor (the one from whom you bought the printer) may be best equipped to help you. Your vendor has specially trained service technicians available to answer questions, and the equipment to analyze your printer problems. Your Application Vendor Often, “printing” problems have more to do with the application being used than with the printer.
Sources of Support CompuServe Through CompuServe, you ask general (non-technical) questions, share information with other users, and access printing information and programs. When you use CompuServe, type go qmsprint↵ to go directly to the forum where QMS is located. The QMS library section contains application notes, printer drivers, utilities, technical information, and announcement files.
Sources of Support QMS Customer Response Center (CRC) You can contact the QMS Customer Response Center (CRC) in three different ways: n Telephone—You can call the CRC at (334) 633-4500 (US) Monday–Friday, 7:00 am–6:00 pm, Central Time.
QMS Worldwide Offices QMS World-wide Offices QMS United States and Latin America General Contact 1 (334) 633-4300 Fax 1 (334) 633-4866 Email info@qms.com Internet http://www.qms.com Information on QMS products, supplies, and accessories, and on the authorized QMS remarketer or service provider nearest you 1 (800) 523-2696 Customer Response Center (CRC) Technical Assistance 1 (334) 633-4500 7:00 am–6:00 pm Central Time Fax 1 (334) 633-3716 Internet http://www.qms.
QMS Worldwide Offices QMS in Japan General Contact (+81)-3 3779-9600 Fax (+81)-3 3779-9650 Internet http://www.qmsj.co.jp QMS in Latin America General Contact Cra 43 DD#8-42 Officina 201 Medellin, Colombia (+57) (4) 312 13 70 Fax (+57) (4) 268 92 97 QMS EMEA QMS Australia Anitech Sydney Business & Tech.
QMS Worldwide Offices QMS Italy Via della Repubblica 56 43100 Parma Italy (+39) 52–1231 998 Fax (+39) 52–1232 902 QMS Nordic Arenavägen 41, 6th floor 121 77 Johanneshov Sweden, Finland, Sweden Norway, and (+46) 8–600 01 30 Denmark Fax (+46) 8–600 01 33 QMS South Africa QMS UK United Kingdom and Ireland Saskay House Unit 24 Sunninghill Business Park Peltier Road, Sunninghill, Johannesburg Republic of South Africa (+27) 11–807 6957 Fax (+27) 11–807 6960 Old Bridge House, The Hythe Staines, Middlesex TW
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B Configuration Menu In This Chapter . . .
Introduction Introduction Use this chapter as a quick reference for understanding and navigating the printer’s configuration menu. The following menu charts are provided: » n Administration menu on page B-3 n Installation menu on page B-9 n Operator Control menu on page B-9 Note: The Copier Menu is displayed in chapter 7, “CrownCopy,” of the Options manual.
Administration Menu Administration Menu Idle Administration Communications Emulations Installation* Timeouts Serial Parallel ESP Default PostScript PCL 5c HP-GL LinePrinter Network 1* Network 2 (see page B-4) CCITT* (w/ImageServer) CGM* LN03+* QUIC* Special Pages Print Status Registration Pg Header Page Trailer Page Startup Options Do Start Page Do Sys Start Do Error Handler Memory Engine Operator Control Header Inputbin Trailer Inputbin Status Page Type Calibration Page Quick Config Manual
Administration Menu Administration/Communications/Network2/ CrownNet Menu Common Menu Idle Administration Communications Network1* CrownNet Common Mode Network2 Emulation EtherTalk Min K Spool LAN Manager Spooling HW Address Config Page Factory Reset On On Input Idle On Idle Address No Yes No Yes Def Job Prio NetWare Soft Reset No Yes PS Protocol TCP/IP Ring Speed 4 Mbps 16 Mbps *Optional B-4 QMS magicolor 2 Operation EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500 S
Administration Menu EtherTalk Menu Idle Administration Communications Network2 Network1* CrownNet Common EtherTalk Protocol Disabled Enabled LAN Manager Network Ident LaserWriter QMS RC Res HP Zoner Res NetWare TCP/IP Connection Zone Name Conventional Spooling Both Zone Part 1 Zone Part 2 Default *Optional Configuration Menu EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500 B-5
Administration Menu LAN Manager Menu Idle Administration Communications Network1* Network2 CrownNet Common EtherTalk Protocol Disabled Enabled LAN Manager NetWare Printer Name Default TCP/IP Yes No *Optional B-6 QMS magicolor 2 Operation EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
Administration Menu NetWare Menu Idle Administration Communications Network1* Network2 CrownNet Common Protocol Disabled Enabled EtherTalk Config PServer File Srv Name 1 File Srv Name 2 File Srv Name 3 Default PServer Name 1 PServer Name 2 PServer Name 3 Job Check Delay Conf Check Delay Burst Mode PServer Context 1 PServer Context 2 PServer Context 3 LAN Manager R/N Printer #1- 8 Printer Slot # PServer Name 1 PServer Name 2 PServer Name 3 Default NetWare Printer Name Printer Name 1 Printer
Administration Menu TCP/IP Menu Idle Administration Communications Network2 Network1* CrownNet Common Protocol EtherTalk Disabled Enabled Internet Address LAN Manager Accnting/Rev Chan Disabled Enabled Accnting Timeout Subnet Mask NetWare TCP/IP SNMP NMS 1-5 Community Internet Address Access Port Assignment Default Router Remove Passwords No Yes Remove Hosts No Yes Secure Files No Yes LPD Banner Disabled Enabled BOOTP Disabled Enabled RARP Disabled Enabled Read Write Trap
Installation Menu Installation Menu Idle Installation* Operator Control Operator Passwrd (Enter password) Use Operator Pwd Off, On Admin Password (Enter password) Use Admin Pwd Off, On Administration *Optional Configuration Menu EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500 B-9
Operator Control Menu Operator Control Menu Idle Operator Control Copies 001-999 Collation Off, On Orientation Upper, Optional* Chain Inputbins Off, On, On Any Color Separation Off, On Media Custom Bin Consumables B-10 Accounting Installation* Portrait, Landscape Inputbin Color Model v Administration Full Color, Monochrome For Upper Bin, For Optional Bin* Upper, Optional* Item Replaced, Print Statistics Mode, Disk Space, ResetAccounting, File Segment *Optional QMS magicolor 2 Op
Index A B Acc already disabled message 8-3 Acc already enabled message 8-3 Acc disabled message 8-3 Acc enabled message 8-3 Acc file x% full message 8-4 Acc files got removed message 8-4 Acc files not empty message 8-4 Acc job file full message 8-4 Acc paper file full message 8-4 Active jobs message 8-4 Adjust x bin message 8-5 Advanced printing features Memory 3-3 Agfa FotoFlow 4-5 Apple ColorSync 4-5 AppleTalk Testing communication 8-18 Automatic Color Control 4-3 Back panel open message 8-5 Belt cart
Cancel key 3-11 Cancelling job Status message 8-5 Cannot shrink message 8-4 Cartridge See OPC belt cartridge or Toner cartridge Cassette Chaining 3-5 Loading, paper 2-2 Removing 9-3 Chaining Cassette 3-5 Input bin 3-5 Tray 3-5 Check cleaning roller message 8-5 Check waste toner message 8-5 CIE 4-5 Cleaning Cleaning solutions 5-11 Exterior 5-11 Laser lens 5-10 Paper exit plates 5-11 Cleaning roller Replacing 5-14 Close engine door(s) message 8-5 Codes Error 8-13 Collation 3-6 Color Compression 4-8 Color Cont
Data indicator Stays lit 8-22 Will not light 8-20 Documentation Overview of this manual 1-2 DOS mode command 8-16 Drum jam message 7-4 E EfiColor 4-5 End job message 8-6 End job? message 8-10 Ending a print job 3-11 Engine ROM 8-30 Enhanced halftone 4-7 Envelopes Formatting 2-4 Loading 2-5 Printing 2-4, 2-5 Error codes 8-13 Error message See Status message EtherTalk Menu B-5 Extended accounting file size message 8-6 Exterior cleaning 5-11 F Fuser misinstalled message 8-6 Fuser oil Draining 9-6 Removing 9-
Initializing Status message 8-7 Initializing message 8-7 Inner jam message 7-4, 8-7 Input bin See Inputbin Input buffer sizes Hotlink 6-16 Input idle printing message 8-7 Inputbin Chaining 3-5 Internet A-3 Irregular print 8-36 J Jams Locating 7-4 Media path 7-3 Message stays on 8-23 Messages 7-4 Preventing 7-2 Removing 7-5 Status messages 7-4 Jobs Incomplete printing 8-26 K Kanji Troubleshooting 8-27 Keeping old size message 8-4 Kodak ColorSense 4-5 L Labels Loading 2-7 Printing 2-7 LAN Manager Menu B-6
O Oil bottle See Fuser oil bottle OPC belt cartridge Problems 8-21 Removing 9-3 Replacing 5-17 Operator control Hotlink 6-11 Options Hotlink 6-17 Outer jam message 7-4 Output problems 8-25 Outputbin jam message 8-7 Ozone filter Replacing 5-20 P Packaging, printer Replacement 9-2 Pantone POCE 4-5 Paper Cassette selection 3-5, 3-6 Paper jam See Jams Paper sources Hotlink 6-16 Parallel Testing communication 8-14 Parallel port 8-14 Path, media 7-3 PC Testing parallel port 8-14 Testing serial port 8-15 Please w
Q QCOLOR Color control 4-2 Q-FAX A-2 QMS Customer Response Center (CRC) A-4 QMS Inc.
End job? 8-10 Extended accounting file size 8-6 Fuser misinstalled 8-6 Fuser oil empty 8-6 Fuser oil low 8-7 Idle 8-7 Idle input printing 8-7 Initializing 8-7 Inner jam 7-4, 8-7 Input idle printing 8-7 Keeping old size 8-4 Misfeed jam 7-4 Outer jam 7-4 Outputbin jam 8-7 Please wait 8-6 Printing status 8-8 Put x paper in any bin 8-8 Put x paper in x bin 8-8 Replace belt 8-8 Resetting accounting 8-8 Scan error 8-8 Scanner not connected 8-9 Scanning...
U Uneven print density 8-35 W Waiting for idle message 8-10 Waiting for idle status message 8-10 Waiting on input end job? message 8-10 Warming up message 8-10 Waste toner pack Removing 9-9 Replacing 5-21, 9-9 Web page help system 6-29 Web page, printer 6-2 Weight 9-12 White lines 8-35 Windows driver Troubleshooting 8-24 World Wide Web 6-2 X x Active jobs message 8-4 v I-8 QMS magicolor 2 Operation EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
