User`s guide

magicolor 8650 11-53
Troubleshooting
11
11.10 Main messages and their remedies
Message Cause Remedy
Set correct paper
Check paper Size
Check paper Type
Paper of a suitable size is not loaded
in a paper tray.
Either select a different size or feed
paper of a suitable size from the
tray 1 (bypass tray).
Capacity Over XXXX Remove Pa-
per
Since the maximum amount of pa-
pers for the indicated finisher output
tray has been exceeded, the machine
is unable to make prints.
Remove all papers from the indicated
tray.
Account Name Account track settings have been
specified. Prints cannot be made un-
less an account name and its correct
password are entered.
Type in your account name and pass-
word. (See p. 8-29.)
Over Max Allowance Total Ctr for
User
Please delete job.
The limit on the number of prints that
can be made has been reached.
Contact your administrator.
Door open
Please close.
Since a machine door or cover is
open or an option is not installed cor-
rectly, the machine is unable to make
prints.
Make sure that all doors and covers
are closed and that all options are in-
stalled correctly.
IU not installed
Please set IU. [X]
The imaging unit is not installed cor-
rectly.
Reinstall the supplies or parts, or
contact your technical representa-
tive.
Toner Not Installed
Please set Toner Cartridge. [X]
The indicated toner cartridge is not
installed correctly.
No Waste Toner Box
Please install Waste Toner Box.
The waste-toner box is not installed
correctly.
Replenish paper The indicated tray has run out of pa-
per.
Load paper into the indicated tray.
(See p. 2-29, p. 2-30 and p. 2-25.)
Toner low.
Replace when indicate [X]
The toner for the indicated color is
about to run out.
Prepare to replace the toner cartridge
according to your maintenance
agreement.
Toner Empty Since the toner for the indicated color
has run out, the machine is unable to
make prints.
Replace the toner cartridge accord-
ing to your maintenance agreement.
Replace Staple cartridge The staples have run out. Replace the staple cartridge.
(See p. 12-15.)
Misfeed detected.
XXXX Remove paper.
Since a paper misfeed occurred, the
machine is unable to make prints.
Clear the paper misfeed.
(See p. 11-4.)
HDD Password Error The password is incorrect. Register the correct password.
Encryption pass Err The encryption key is incorrect. Register the correct encryption key,
or format the HDD.
Trouble C-xxxx
(Excluding the following C-255X)
The machine malfunctioned and is
unable to make prints.
Inform your service representative of
the code displayed on the display
panel.
Trouble C-2551
Contact Service
Occurs when printing in black and
white continues if the cyan toner car-
tridge is empty.
Replace with a new cyan toner car-
tridge.
Trouble C-2553
Contact Service
Occurs when printing in black and
white continues if the magenta toner
cartridge is empty.
Replace with a new magenta toner
cartridge.
Trouble C-2555
Contact Service
Occurs when printing in black and
white continues if the yellow toner
cartridge is empty.
Replace with a new yellow toner car-
tridge.
Trouble C-2557
Contact Service
Occurs when printing in black and
white continues if the black toner car-
tridge is empty.
Replace with a new black toner car-
tridge.
INCORRECT IU
IF YOU CHOOSE TO CONTINUE %
Unapproved imaging unit is installed. Printing can be continued but print
result is not guaranteed.
Replace with an approved imaging
unit.
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