User`s guide

magicolor 8650 11-51
Troubleshooting
11
Symptom Possible cause Remedy
Printer
driver
The message "No printers
are connected." or "Print
error" appears.
The printer driver selected for
printing is not compatible with the
printer controller.
Check the printer name selected.
The network cable, parallel cable,
or USB cable is disconnected.
Check that the cable is connected
properly.
Available memory space is not suf-
ficient.
Perform a test print to check
whether printing is possible.
An error has occurred in this ma-
chine.
Check this machine’s control pan-
el.
A postscript error appears. Available computer memory space
is not sufficient.
Perform a test print to check
whether printing is possible.
There is an error in the application
software settings.
Refer to the user’s manual of the
application software to check the
settings.
The file printing settings are incor-
rect.
Change the settings and try to print
again.
The machine does not
start printing although the
print job was completed on
the computer.
The printer driver selected for
printing is not compatible with the
printer controller.
Check the printer name selected.
The network cable, or USB cable is
disconnected.
Check that the cable is connected
properly.
An error has occurred in this ma-
chine.
Check this machine’s control pan-
el.
A print job is queued in this ma-
chine, delaying printing.
Check the job order on the Active
Jobs list of the machine’s control
panel.
"Save in User Box" was selected
for the print job.
Check if the print job is stored on
the Box screen of this machine’s
control panel.
"Secure Print" was selected for the
print job.
Check if the print job is held on the
Secure Print User Box screen of
this machine’s control panel.
If the account track settings have
been applied, an unregistered ac-
count name (or password) may
have been entered.
Enter the correct account name (or
password).
Available computer memory space
is not sufficient.
Perform a test print to check
whether printing is possible.
The connection of this machine to
the network is not yet established
(while connecting to a network).
Consult with the network adminis-
trator.
A printer driver setting can-
not be selected.
Some functions cannot be com-
bined.
Do not try to select settings that
are not available.
The "Conflicts" message
with "Unable to Select" or
"Function Canceled" ap-
pears.
An incorrect combination of func-
tions has been specified.
Check the settings and specify the
functions correctly.
Printing is not performed
as specified.
Incorrect settings are specified. Check each setting in the printer
driver.
A combination of functions, al-
though possible in the printer driv-
er, is not possible with this
machine.
The paper size, orientation, and
other settings specified in the ap-
plication have priority over those
specified in the printer driver.
Enter the correct settings in the ap-
plication.
The watermark cannot be
printed.
The watermark is not correctly set. Check the watermark settings.
The watermark density is set to a
level that is too low.
Check the density settings.
Watermarks cannot be printed in
graphics applications.
No watermark can be printed in
this case.
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