Installation guide

Troubleshooting
25
English
Additional Assistance
If you’ve followed all of the instructions and still have problems you can’t
solve, refer to the User’s Guide for more detailed instructions. For information
on how to contact the KONICA MINOLTA office closest to you, check:
 The Service & Support Guide (on the Documentation CD-ROM). This
guide lists sources of service and support for many areas of the world.
 For the most current information, check www.konicaminolta.net/printer/
The printer
is not
receiving
data from
the com-
puter.
(The Data
indicator
doesn’t blink
after a file is
sent.)
The printer is not on line. Put the printer on line and verify
that the message window displays
IDLE.
The emulation has been
changed from ESP to an
emulation that doesn’t
match the file you are
sending.
Change the emulation back to ESP
(Administration/Emulations/ESP
Default menu). For information
about the ESP mode, refer to the
Crown Books.
The port setting is
incorrect.
For Ethernet or parallel
connections, set the port to
Enabled.
The printer is
printing
codes or not
printing at all
when in ESP
mode.
The printer emulation is
not correct.
Reconfigure the port to the specific
printer emulation of the file you are
trying to print.
Your ESP timeout is too
short.
If a PostScript file prints PostScript
statements while the printer is in
ESP mode, increase the ESP
timeout in the Administration/
Communications/Timeouts/ESP
Timeout menu.
Error
message is
displayed.
A unit or tray is not cor-
rectly installed.
Handle the message according to
the message display.
The media is jammed.
A problem occurred inside
the printer.
Printouts
seem faded
on one side
of the page.
The printer is not on a
level enough surface.
Level the printer surface. It should
not exceed ±5° slant in any
direction.
The colors
appear to be
misregis-
tered.
The side-to-side color
registration was not
adjusted after the printer
was installed.
Adjust the registration in the
Administration/Engine/Registration
menu on the control panel. Refer to
“Color Registration” on page 26.
Symptom Cause Solution
EDNord - Istedgade 37A - 9000 Aalborg - telefon [phone]