User`s guide

Solving Problems with Printing Quality136
English
There are
toner
smudges or
residual
images.
One or more of the
toner cartridges is
misinstalled or
defective.
If the toner smudges are on only the
front of the page:
Remove the toner cartridge and check
for damage. If it is damaged, replace it
(Quality/Toner/Replace menu).
There are
toner
smudges on
the back side
of the page
(whether or
not it has
been
duplexed).
The paper transport
rollers may be dirty.
Clean the paper transport and
pressure rollers.
If you think the transport roller should
be replaced, contact Technical
Support with the error information. See
the Service & Support Guide for a list
of sources of service and support. The
most up-to-date information can be
found at www.konicaminolta.net/
printer/.
The media path is
dirty with toner.
Print several blank sheets and the
excess toner should disappear.
One or more of the
toner cartridges is
defective.
Remove the toner cartridge (Quality/
Toner/Replace) and check for
damage. If necessary, replace it.
The OPC drum
cartridge is defective.
Remove the OPC drum cartridge and
check for damage. If necessary,
replace the OPC drum cartridge and
waste toner bottle.
Symptom Cause Solution
EDNord - Istedgade 37A - 9000 Aalborg - telefon [phone]