User`s guide

Solving Problems with Printing Quality
133
English
Solving Problems with Printing Quality
Symptom Cause Solution
Nothing is
printed, or
there are
blank spots
on the
printed page.
One or more of the
toner cartridges is
damaged.
Remove the toner cartridge (Quality/
Toner/Replace) and check for
damage. If necessary, replace it.
Media mode set in
the printer driver does
not match media in
the printer.
Select the proper setting in the printer
driver (plain paper, thick stock, label
stock, or transparency) or change the
media in the printer tray to match the
driver setting.
The OPC drum
cartridge is damaged.
Remove the OPC drum cartridge and
check for damage. If it is damaged,
replace the OPC drum cartridge and
waste toner bottle.
The media is moist
from humidity.
Adjust the humidity for paper storage.
Remove the moist media and replace it
with new, dry media.
The power source
does not match the
printer specifications.
Use a power source with the proper
specifications.
Several sheets are
being feed at the
same time.
Remove the media from the tray and
check for static electricity. Fan plain
paper or other media (but not
transparencies), and replace it in the
tray.
Media is not set
properly in the media
tray(s).
Remove the media, tap it to straighten
it out, return it to the media tray, and
realign the media guides.
The printer is not on a
level surface.
Relocate the printer on a flat, hard,
stable, level surface.
Entire sheet
is printed in
black or
color.
One or more of the
toner cartridges is
defective.
Remove the toner cartridge (Quality/
Toner/Replace) and check for
damage. If necessary, replace it.
The OPC drum
cartridge is damaged.
Remove the OPC drum cartridge and
check for damage. If it is damaged,
replace the OPC drum cartridge and
waste toner bottle.
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