Installation guide

Troubleshooting
23
English
Troubleshooting
Although your printer is designed to be highly reliable, it may occasionally
experience a problem. The following table helps you to identify the cause of
possible installation problems and suggests some solutions. For detailed
troubleshooting information, refer to “Troubleshooting” in the User’s Guide (in
PDF on the Documentation CD-ROM).
Symptom Cause Solution
No lights or
messages
appear on the
control panel.
There is no power supply
to the AC outlet.
Make sure there is power supplied to
the AC outlet.
The power cord is not
plugged securely into
both the power outlet and
the printer.
Turn the printer off, plug in the power
cord securely, and then turn the printer
back on.
The printer is not
turned on.
Turn on the printer.
The line voltage from the
power outlet doesn’t
match the printer’s power
requirements.
Make sure the line voltage matches
the printer’s power requirements.
Refer to appendix A in the User’s
Guide.
You can’t print a
configuration
page.
The tray does not have
media.
Check that the media trays are loaded
with media, in place, and secure.
The media is jammed. Check for a media jam.
An error
message is
displayed.
A consumable or tray is
not correctly installed.
Handle the message according to the
message display.
Media is jammed.
A problem occurred
inside the printer.
The Ready
indicator is on
and the
message in the
display window
is MAGICOLOR
2350/IDLE,
but no startup
page prints.
You did not wait long
enough.
The printer takes approximately 180
seconds to warm up. Be sure you wait
long enough for a startup page before
suspecting a problem.
Make sure the Start Page option is
enabled (System Default/Startup
Options/Start Page).
Printouts seem
faded on one
side of the
page.
The printer is not on a
level enough surface.
Level the printer surface. It should not
exceed ±1° slant in any direction (for
example, a round pencil laid on the
surface shouldn’t roll in any direction).
EDNord - Istedgade 37A - 9000 Aalborg - telefon [phone]