Quick Installation Guide

12. Troubleshooting

The computer cannot detect the Gigabit Ethernet PCI Express

Adapter

1. Make sure that the PCI Express cards is correctly plugged into the

PCI Express slot; if not, turn off the computer and plug it in again

2. If the PCI Express card is plugged in correctly, see if the golden

connectors on the card are clean; if not, clean the connector surface.

3. If it is still NOT working, please change to another PCI Express slot on

your motherboard.

4. Please upgrade your motherboard BIOS to the latest version. If it still

does not work, contact your motherboard vendor for the advanced

support of BIOS updated.

5. The board itself might be defective. You can try another motherboard

testing if the Gigabit Ethernet PCI Express card is working or not.

If Computer failed to start after plugging Ethernet PCI Express

Adapter

1. Turn off the computer, remove the Gigabit Ethernet PCI Express card,

and try to restart the computer. If the computer restarts successfully,

it means that this card has not been plugged into the PCI Express

slot correctly.

2. Please plug the Adapter firmly into the PCI Express slot or try another

slot.

How to deal with an exclamation mark on Ethernet Host controller?

1. Please shutdown your computer and move the card to another

available slot then re-install Gigabit Ethernet driver again.

2. Please mark on this device then right-check on the mouse. Select the

"Update Driver" to renew Gigabit Ethernet driver.

3. This exclamation mark usually means there is a resource conflict

between the Gigabit Ethernet Express card and another card in your

system. Please move the card to another available slot. Restart your

computer. Windows will then re-configure itself and re-assign

resources. Check your device manager again. If the exclamation mark

is still there then repeat the process until it no longer appears.