Specifications

Troubleshooting
139
N300 Wireless Dual Band ADSL2+ Modem Router DGND3300v2
Cannot Access the Internet
Note: If you are installing the N300 wireless modem router and have not
yet configured the Internet connection, see
Chapter 1, Router
Internet Setup, or the N300
Wireless Dual Band ADSL2+ Modem
Router Installation Guide.
If your Internet connection was working previously, it is possible that this is due to a problem
at your Internet Service Provider (ISP). If you can access your router but you are unable to
access the Internet, you can check its configuration, and you can determine whether the
router can obtain an IP address from your ISP.
Check the Configuration
 To check the router configuration to make sure that it is correct:
1. S
tart your browser, and select an external site such as http://www.netgear.com.
2. Access
the main menu of the router at http://www.routerlogin.net.
• Select Basic
Settings to view the Basic Settings screen.
• Select ADSL to view the
Multiplexing method, VPI, and VCI settings.
• Y
ou can select Setup Wizard and allow the N300 wireless modem router to
automatically detect your Internet connection.
Check the WAN IP Address
Unless your ISP provides a fixed IP address, your router needs to request an IP address
from the ISP. You can determine whether the request was successful using the Router Status
screen.
 To check the WAN IP address:
1. S
tart your browser, and select an external site such as http://www.netgear.com.
2. Access
the main menu of the router at http://www.routerlogin.net.
3. Unde
r Maintenance, select Router Status.
4. Check t
hat an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router has
not obtained an IP address from your ISP.
If your router cannot obtain an IP address from the ISP, you might need to force your cable or
DSL modem to re
cognize your new router by restarting your network, as described in Quick
Tips on p
age 135.
If your router is still unable to obtain an IP a
ddress from the ISP, the problem might be one of
the following: