Specifications

Troubleshooting
137
N300 Wireless Dual Band ADSL2+ Modem Router DGND3300v2
If any of the conditions in step 2 on page 136 does not occur, see the following table.
Situation Recommended Action
Power LED is off. If the Power and other LEDs are off when your router is turned on:
• Make sure that the power cord is correctly con
nected to your router and
that the power supply adapter is correctly connected to a functioning
power outlet.
• Check that you are using the power
adapter supplied by NETGEAR for
this product.
If the error persists, you have a hardware problem and should contact
T
echnical Support.
Power LED is red.
The power LED turns red when you
depress the Restore Factory
Settings button, and blinks red 3
times when that button is released.
This is normal and does not indicate
a problem.
If the Power LED remains red, there is a fault within the router.
• Cycle the power to see if the
router recovers.
• Clear the router’s configuration to factory defaults. This sets the router’s
IP ad
dress to 192.168.0.1 or http://www.routerlogin.net. This procedure
is explained in Restore the Factory Configuration Settings on page 161.
If the error persists, you might have a hardware problem and should
co
ntact Technical Support.
LEDs never turn off. When the router is turned on, the LEDs turn on for about 10 seconds and
the
n turn off. If all the LEDs stay on, there is a fault within the router.
If all LEDs are still on 1 minute after power-up:
• Cycle the power to see if the
router recovers.
• Clear the router’s configuration to factory defaults as explained in
Restore the Factory Configuration Settings on p
age 161.
If the error persists, you might have a hardware problem and should
co
ntact Technical Support at support.netgear.com/.
ADSL Link LED is off. • Disconnect all telephones on the line. If
this solves the problem,
reconnect the telephones one at a time, being careful to use a microfilter
on each telephone. If the microfilters are connected correctly, you should
be able to connect all your telephones.
• Check that the telephone company has made the connection to your line
a
nd tested it.
• Verify that you are con
nected to the correct telephone line. If you have
more than one phone line, be sure that you are connected to the line
with the ADSL service. It might be necessary to use a swapper if your
ADSL signal is on pins 1 and 4 of the RJ-11 jack. The N300 wireless
modem router uses pins 2 and 3.
Internet LED is red. The N300 wireless modem router cannot access the Internet. See Cannot
Access the Internet o
n page 139.