Specifications

135
A
A. Troubleshooting
Diagnose and solve problems
This appendix provides information about troubleshooting your N300 Wireless Dual Band
ADSL2+ Modem Router DGND3300v2. After each problem description, instructions are
provided to help you diagnose and solve the problem. As a first step, review the Quick Tips.
Tip: NETGEAR provides help
ful articles, documentation, and the latest
firmware updates at http://support.netgear.com/.
This chapter includes the following sections:
• Quick Tips on
page 135
• Troubleshoot with the LEDs on
page 136
• Ca
nnot Access the N300 Wireless Modem Router Menu on page 138
• Cannot Access the Internet on p
age 139
• Troubleshoot a Network Using the Ping Utility o
n page 140
• Problems with Date and Time on p
age 142
• Wireless Connectivity o
n page 142
• View Available Networks on p
age 143
Quick Tips
This section describes tips for troubleshooting some common problems.
Recommendation Instructions
You can turn off the dome lights for the N300
wireless modem router.
Tap the dome to turn off the li
ghts. These lights identify the
activity of the eight internal antennas, flashing to show which
combination of antennas is receiving the strongest signals.
Be sure to restart your network in this
seque
nce.
1. Unplug the N300 wireless modem router.
1. Turn off the computers.
2. Plug in the N300 wireless modem router. Wait 1 minute.
3. Turn on the computers.