Quick Installation Guide

6
Troubleshooting
1. In range extender mode, how do I connect to a network which
has a hidden SSID?
a. During iQ Setup select “Setup extender manually” as shown below. Manually
enter the SSID of the hidden network, an SSID for your device and the
encryption information for the hidden network.
SSID
Enter the SSID (network name) of your existing, hidden network.
Device SSID
Enter an SSID for the BR-6428nS V4 or leave it blank to use a
default which consists of your existing router’s SSID (above)
+"_2EX".
Encryption
Enter the encryption information for your existing, hidden
network.
2. I can’t access the Internet.
a. Ensure that all cables are connected properly. Try a different Ethernet cable.
b. Check if you can access the web based configuration interface. If not, please
ensure your computer is set to use a dynamic IP address. Refer to the user
manual for guidance if you are unsure how to do this.
c. Login to the web based configuration interface and go to Internet > WAN Setup
and check that the connection type is correct. If you are unsure which internet
connection type you have, please contact your Internet Service Provider (ISP).