User's Manual
37
4‐2Troubleshooting
If you found the device is working improperly or stop responding to you,
don’t panic! Before you contact your dealer of purchase for help, please
read this troubleshooting first. Some problems can be solved by you
within very short time!
Scenario Solution
Device is not
responding to me
when I want to access
it by web browser
a. Please check the connection of power cord
and network cable of this device. All cords
and cables should be correctly and firmly
inserted to the router.
b. If all LEDs on this device are off, please
check the status of A/C power adapter, and
make sure it’s correctly powered.
c. You must use the same IP address section
which router uses.
d. Are you using MAC or IP address filter?
Try to connect the device by another
computer and see if it works; if not, please
restore your device to factory default
settings (pressing ‘reset’ button for over 10
seconds).
e. Set your computer to obtain an IP address
automatically (DHCP), and see if your
computer can get an IP address.
f. If you did a firmware upgrade and this
happens, contact your dealer of purchase for
help.
g. If all above solutions don’t work, contact
the dealer of purchase for help.
Device become hot a. This is not a malfunction, if you can keep
your hand on the device’s case.
b. If you smell something wrong or see the
smoke coming out from device or A/C
power adapter, please disconnect the device