User manual

4300T User Manual Edgewater Networks, Inc.
Version 1.7 52
A ping test is the most common test used to verify basic connectivity to a networking
device. Successful ping test results indicate that both physical and virtual path
connections exist between the 4300T and the test IP address. Successful ping tests
do not guarantee that all data traffic is allowed between the 4300T and the test IP
address but is useful to verify basic
reachability. The following steps are used
to perform a ping test:
A. Select System.
B. Select System Overview.
C. Select Network Test Tools.
D. Enter the IP Address to Ping.
E. Press Ping.
The Network Test Tools page will be
refreshed and the results of the ping test
are displayed (this may take several
seconds). The Reset button is used to
clear the IP address entry used in step “D”
above.
Performing a Traceroute Test
A traceroute test is used to track the progress of a packet through the network. The
test can be used to verify that data destined for a WAN device reaches the remote IP
address via the desired path. Similarly, internal network paths can be traced over
the LAN to verify the local network topology. The following steps are used to perform
a traceroute test:
A. Select System.
B. Select System Overview.
C. Select Network Test Tools.
D. Enter the IP address to Trace.
E. Select either the WAN or the LAN radio button
F. Press Traceroute.
The Network Test Tools page will be refreshed and the results of the traceroute test
are displayed (this may take several seconds). The Reset button is used to clear the
IP address entry used in step “D” above.
Restarting Networking Processes
In extreme circumstances while troubleshooting you may be asked to restart the
networking processes including the VoIP ALG in the 4300T by technical support.
Please use the following steps to restart the networking processes:
A. Select System.
B. Select System Overview.
C. Select Networking Restart.
D. Press restart.
WARNING: Restarting network services will interrupt the system for up to a
minute. All voice and data sessions currently in progress will be interrupted.