User manual

4300T User Manual Edgewater Networks, Inc.
Version 1.7 51
Voice call quality information is found locally in the System Logging Messages
section of the System Information page and a sample output is provided below.
Accessing Troubleshooting Tools
The 4300T provides convenient test tools to facilitate problem isolation and
resolution. A network operator can use these tools to verify connectivity to/from the
4300T as well as trace datapaths to endpoints throughout the network.
Verify Registered Voice Devices
The 4300T maintains a list of all registered voice devices called a “clients list” so that
it can properly route voice calls. At startup, voice devices register their IP addresses
with the 4300T. The 4300T then registers on behalf of the voice devices by
providing its own WAN IP address to the
softswitch or IP PBX. If a user or network
operator reconfigures the IP address of the
voice device (ie. an IP phone or IAD), it will
re-register the new address with the 4300T.
In this instance voice calls may be routed
improperly because the 4300T clients list
contains out of date information. To update
the clients list simply highlight and delete the
stale entry using the following steps:
A. Select System.
B. Select System Overview.
C. Select Clients List.
D. Proceed to the appropriate signaling
section, highlight the duplicate entry or entries and press the delete key on
the keyboard
E. Press Submit.
F. Restart the VoIP ALG by following the instructions found in the Restarting
Networking Process section of this manual.
Performing a Ping Test