4300T Converged Network Appliance User Manual Edgewater Networks, Inc. 2730 San Tomas Expressway Suite 200 Santa Clara, Ca. 95051 Phone: 408.351.7200 info@edgewaternetworks.
4300T User Manual Edgewater Networks, Inc. Copyright (c) 2004, Edgewater Networks, Inc. Edgewater Confidential, All Rights Reserved Part Number: 500-10001-001, 1-2-04. This document is protected by copyright and distributed under licenses restricting its use, copying, distribution, and decompilation. No part of this document may be reproduced in any form by any means without prior written authorization of Edgewater Networks, Inc.
4300T User Manual Edgewater Networks, Inc. Table of Contents Chapter 1: Introduction ....................................................................................4 Feature Summary ..........................................................................................5 Front Panel LEDs ...........................................................................................6 Back Panel ....................................................................................................
300T User Manual Edgewater Networks, Inc. Chapter 1: Introduction Thank you for the purchase of your 4300T converged network appliance. This User's Guide describes the 4300T converged network appliance. This document introduces the major features of the 4300T and describes how to perform physical installation and system configuration. This User's manual is intended for network installers, network operators, and security officers.
4300T User Manual Edgewater Networks, Inc. The 4300T Converged Network Appliance The EdgeMarc 4300T is an intelligent, all-in-one networking solution for enterprises and service providers. It reduces costs by simplifying the deployment, management and security of converged voice, video and data networks. The 4300T provides the following important functions for converged networks: T1 Wide Area Network (WAN) Access Router The 4300T provides an integrated T1 CSU/DSU for small and medium office connectivity.
4300T User Manual Edgewater Networks, Inc. VoIP aware firewall dynamically provisions and closes UDP ports used for VoIP calls • IPSec: 3DES, SHA-1 • NAT/PAT server hides enterprise LAN topology Passive Call Quality Monitoring • Per call statistics include mean opinion score (average and minimum), jitter, latency, packet loss and much more • Alarms for poor MOS scores • Active call count indicators • Front Panel LEDs The LEDs display real-time information for key functions of the 4300T.
4300T User Manual Edgewater Networks, Inc. The 4300T comes with an AC power cord and power adapter for connecting to this port. Little force is necessary when the plug is properly positioned. Erase Button To erase any custom configuration and restore the 4300T to its factory default state depress the erase button once and press again before 2 seconds expires. WARNING: Using the Erase button as outlined above means any configuration made to the 4300T will be lost.
4300T User Manual Edgewater Networks, Inc. The ethernet 10/100 Mbps port on the 4300T can be used as a WAN interface as an alternative to the T1 interface. This port is typically used when connecting the 4300T to an existing T1/E1 WAN router, cable or xDSL modem. Version 1.
4300T User Manual Edgewater Networks, Inc. Chapter 2: Getting Started Physical Installation The 4300T is designed for desktop, rack or wall-mount installation. Please observe the following guidelines when installing the system: Never assume that the AC cord is disconnected from a power source. Always check first. Always connect the AC power cord to a properly grounded AC outlet to avoid damage to the system or injury.
4300T User Manual Edgewater Networks, Inc. WARNING: Secure the power supply using a fastener or nearby shelf so that it does not hang from the power connector. CAUTION: To reduce the risk of fire, use only 26 AWG or larger wire (e.g. 24, 22, 20, etc.) to connect the T1 port on your unit to an RJ-45 jack. Administration of the 4300T The 4300T is configured using a web browser such as Internet Explorer or Netscape Navigator. The 4300T is shipped with a pre-configured IP address for its LAN port of 192.
4300T User Manual Edgewater Networks, Inc. Chapter 3: Configuring the 4300T The 4300T is a flexible, easy to use converged network appliance that provides many critical networking functions for IP based voice and data.
4300T User Manual Edgewater Networks, Inc. Configuration Guide For IP Centrex Applications A typical 4300T installation for an IP Centrex application requires no external router or firewall. The 4300T WAN port is connected directly to the T1/E1 line and the LAN port(s) are connected directly to enterprise devices and/or Ethernet switches. VoIP signaling is performed in the service provider network via a softswitch and the 4300T acts as a proxy for the voice devices installed in the enterprise LAN.
4300T User Manual Edgewater Networks, Inc.
4300T User Manual Edgewater Networks, Inc. Traffic shaping and priority queuing to guarantee high quality voice traffic. These mechanisms protect voice and data traffic from contending for the same network resources to guarantee low latency and the highest call quality possible for VoIP traffic. At the same time they ensure the best utilization of WAN bandwidth by enabling data traffic to burst up to full line rate in the absence of voice calls.
4300T User Manual Edgewater Networks, Inc. Configuration Guide For Trunk Side IP PBX Applications Companies with existing IP-based WAN links for inter-office voice and data communications can use the 4300T as a traffic shaper to meet the stringent jitter, latency and packet loss requirements for toll quality voice. The 4300T is deployed at the edge of the WAN in both headquarters and branch office locations, as shown below.
4300T User Manual Edgewater Networks, Inc. System Configuration This section explains how to configure the 4300T to function in your IP network. You will configure the T1/E1 WAN interface, Ethernet interfaces, network addresses, DNS settings, default gateway, SNMP settings and change the administrative password. A. Physically connect to the 4300T as described in Administration of the 4300T. A browser-based configuration GUI should appear, as shown here. B.
4300T User Manual Edgewater Networks, Inc. Typically, all VoIP devices are placed in the same VLAN while data devices are placed in a different VLAN. This is to ensure priority treatment of the VoIP traffic on the LAN. Note that the 4300T does not require VLANs to prioritize VoIP traffic; prioritization is determined by the VOS Application Layer Gateway, regardless of VLAN. Some important notes about VLANs: A physical LAN port will operate in either 802.1 or 802.
4300T User Manual Edgewater Networks, Inc. 4300T’s IP address within this VLAN, and the Network Mask. Press Add. A new VLAN entry will be added to the VLAN Configuration above. H. Depending on the mode of a physical port, assign it to one or more VLANs: 802.1 mode: Assign the port to any ONE VLAN. 802.1q mode: Assign the port to any number of VLANs Perform steps A through F above for each VLAN you wish to create. Modify an Existing VLAN Configuration A. B. C. D. Select the Network link.
4300T User Manual Edgewater Networks, Inc. C. Select Static IP address if you want to manually assign the IP address configuration to the ethernet WAN interface. D. Enter the IP Address. E. Enter the Subnet Mask (e.g. 255.255.255.0). F. Enter the Default Gateway. This is usually the upstream router’s IP address. Packets destined for IP networks not known to the 4300T are forwarded to the default gateway for handling. G. Enter the Primary DNS Server.
4300T User Manual Edgewater Networks, Inc. D. Press Submit. Frame Relay Mode and DLCI When the Protocol is one of ANSI or CCITT, then additional Frame Relay configuration parameters are required. The Frame Relay Mode is usually set to DTE for the customer premises. The Frame Relay DLCI is set by the WAN provider and identifies the far-end device across the Frame Relay network. This DLCI can also be used to carry voice traffic only by enabling the Secondary DLCI for data. Version 1.
4300T User Manual Edgewater Networks, Inc. Most installations will use a single DLCI for both voice and data traffic. However, in instances where the network will provide a different quality of service based on DLCI number it is desirable to place all voice traffic on one DLCI and then configure a second DLCI for data. In this case, the Secondary DLCI is configured as follows: A. Select Network. B. Select the T1 link next to the radio button to proceed to the T1 Configuration page. C.
4300T User Manual Edgewater Networks, Inc. use by IP phones. Some IP phones use these values for configuration of their TFTP server and MGCP control server addresses. PLEASE note: The DHCP server in the 4300T should not be used if a DHCP server already exists in the same subnet as the 4300T. Also, it is recommended that you assign static IP addresses for common-access devices such as network printers or fax machines. You can also enable or disable the 4300T DHCP server on a per VLAN basis. A.
4300T User Manual Edgewater Networks, Inc. PLEASE note: If you are not using WINS leave this field blank. The Windows Internal Naming Service (WINS) is a service that keeps a database of computer name-to-IP address mappings so that computer names used in Windows environments can be mapped to IP addresses. The WINS Address is the IP address of the WINS server in your network. This value will be delivered to clients. J. Enter the TFTP/FTP Server Name (DHCP user option 66).
4300T User Manual Edgewater Networks, Inc. Configure Hostname, SNMP and Remote Logging The 4300T can be managed remotely by an SNMP network management system such as HP Openview. The 4300T supports SNMPv1 or SNMPv3 and MIB-II (RFC1213). All MIB-II variables are read only. The MIB variables sysContact and sysLocation are set by the web GUI. Messages generated by the 4300T can be sent to a remote log server. The configuration screen is reached through the Configuration Menu: A. Select System. B.
4300T User Manual Edgewater Networks, Inc. D. Uncheck the Enable SNMP checkbox. E. Press Submit. Configure Remote System Logging The 4300T can be configured to log system messages to an external syslog server. A. Select the Enable Remote System Logging checkbox. B. Enter the IP address of the Remote Syslog Host. By default messages are sent to the remote host on port 514. This port can be changed by using the syntax ADDRESS:PORT. C. Press Submit. Disable Remote System Logging A. B. C. D. E.
4300T User Manual Edgewater Networks, Inc. Change the Administration Password We strongly recommend that you change the default password for the “root” administrative account using the following steps: A. Select System. B. Select changed in the Change Password section of the GUI. C. Enter the New Password. PLEASE note: the new password must be between 6 and 20 characters in length. Any combination of alpha and numeric characters is accepted. D.
4300T User Manual Edgewater Networks, Inc. B. If using VLANs assign the ALG to a specific VLAN id using the drop down menu. C. If you are using MGCP enter the MGCP Server IP Address, MGCP Media Gateway Port and MGCP Notified Entity Port. D. If you are using SIP enter the SIP Server IP Address and SIP server port. The SIP server port is the port used by the SIP registrar. The default value is port 5060. E. If you are using H.323 enter the H.323 Gatekeeper IP Address. F.
4300T User Manual Edgewater Networks, Inc. not enforced. Only calls with media traversing the 4300T is counted towards the bandwidth maximum. L. The SIP LAN Side Gateway is used to configure a LAN side SIP gateway to which calls that are not for a registered phone can be sent. The name of the gateway is the name that is configured for the gateway in the soft-switch and the IP address is the address where the gateway can be reached.
4300T User Manual Edgewater Networks, Inc. Perform steps A through G for each remote subnet containing the voice devices. PLEASE note: the 4300T is limited to a total of 20 different VoIP subnets. Delete a VoIP Subnet Route A. B. C. D. Select System. Select System Overview. Select VoIP Subnet Routing. Enter the IP Network (e.g. 10.10.12.0) . This is the IP address of the remote subnet containing the voice devices. E. Enter the Netmask (e.g. 255.255.255.0).
4300T User Manual Edgewater Networks, Inc. D. Scroll down and enter the following parameters: IP address = LAN IP address of phone e.g. 192.168.1.20 Subnet Mask = Subnet Mask of LAN e.g. 255.255.255.0 TFTP Server = EdgeMarc LAN port IP address= e.g. 192.168.1.1 PLEASE note: The 4300T does TFTP pass-through to the TFTP server address configured in step E of the “Configuring The VoIP ALG” section of this guide. Default Router = Default router for data on this subnet.
4300T User Manual Edgewater Networks, Inc. Data Networking Configuration The 4300T provides static IP routing and two types of Network Address Translation (NAT) functions for data traffic. This chapter explains the use and configuration of these features. NAT for Data Traffic NAT allows hosts on a private internal network (the LAN side of the 4300T) to anonymously communicate with devices on an external network (the WAN side of the 4300T).
4300T User Manual Edgewater Networks, Inc. server, a mail server or an FTP server. In these instances, the 4300T statically maps the public IP address of each server to the actual private IP address of the server. PLEASE note: In order for Static NAT to function dynamic NAT must be enabled. A. Select NAT. B.
4300T User Manual Edgewater Networks, Inc. Static IP routing In addition to locally connected IP networks the 4300T can forward traffic for a remote data network by configuring a static route entry. Any packets destined for the remote data network will be forwarded to the specified gateway address in the entry. Configure the static route A. B. C. D. E. Select System. Select System Overview. Select Route. Select the Apply Route checkbox. Enter the IP Network address.
4300T User Manual Edgewater Networks, Inc. Firewall Configuration The 4300T uses a Stateful Packet Inspection (SPI) firewall to protect data devices installed behind the LAN interface. Voice devices are protected by the 4300T Application Layer Gateway (ALG) as described in VoIP Configuration. The firewall is enabled by default.
4300T User Manual Edgewater Networks, Inc. C. Select Submit. Configure Advanced Settings A comprehensive security policy can be created using the advanced settings of the 4300T firewall. The policy actions that can be taken on any packet processed by the 4300T are summarized in the following table: Action Allow TCP Port Description Allows traffic with the specified TCP port to terminate on the 4300T. Allow UDP Port Allows traffic with the specified UDP port to terminate on the 4300T.
4300T User Manual Edgewater Networks, Inc. A. Select Firewall. B. Enter the desired Advanced Settings using the table above as a guide. C. Select Submit. Remove Advanced Setting Entries To remove an advanced firewall setting simply highlight the value in the entry box and delete it using the keyboard. A. Select Firewall. B. Highlight the entry to be deleted in the Advanced Settings list and press the Delete key on your keyboard. C. Press Submit. Version 1.
4300T User Manual Edgewater Networks, Inc. Traffic Management Configuration Traffic management is required to ensure high quality voice calls when both voice and data traffic share the same WAN link. Voice traffic must be prioritized for transmission over data traffic to meet the stringent jitter, latency and packet loss requirements for toll quality voice. The 4300T: Automatically prioritizes voice traffic over data traffic to ensure toll quality voice calls.
4300T User Manual Edgewater Networks, Inc. Enable Traffic Shaping A. From the Configuration Menu, select Traffic Shaper. B. Select the Enable traffic shaper checkbox. Specify the upstream and downstream bandwidth of your WAN link C. Enter the WAN Downstream Bandwidth in Kbps. D. Enter the WAN Upstream Bandwidth in Kbps. Note: For FT1/T1/E1 links the upstream and downstream bandwidths will always be the same value (the link is full-duplex).
4300T User Manual Edgewater Networks, Inc. access link. New call requests in excess of this threshold will receive the equivalent of a “fast busy” and the WAN link will not become oversubscribed. For IP Centrex installations the maximum number of concurrent voice calls is usually configured in the 4300T by enabling CAC. When the 4300T is deployed in IP PBX applications the maximum number of concurrent calls could be configured in the IP PBX.
4300T User Manual Edgewater Networks, Inc. H. Press Submit. A Closer Look at Traffic Management in the 4300T The traffic management mechanisms provided by the 4300T are designed to ensure high priority real-time voice traffic is processed before lower priority data traffic. At the same time, bandwidth not in use by voice traffic is made available so that data traffic can burst up to full line rate making efficient use of WAN bandwidth.
4300T User Manual Edgewater Networks, Inc. long-lasting burst condition in low-priority data will cause these packets to be delayed and, if necessary, dropped. Downstream Traffic Management Since the 4300T is the final transmitting device for WAN traffic in the upstream direction (LAN to WAN) it is easy to see how its QoS mechanisms can be applied to traffic it is transmitting to guarantee sufficient bandwidth for voice traffic. We have control over how packets are handed to the WAN interface.
4300T User Manual Edgewater Networks, Inc. VoIP Survivability Configuration The high availability of voice services is a fundamental requirement for enterprises deploying their own IP telephony equipment or subscribing to hosted VoIP services. In both cases providing reliable communications to remote branch offices is costly usually involving the installation of local call processing servers or additional wide area network (WAN) links to these locations.
00T User Manual Edgewater Networks, Inc. How survivability works The EdgeMarc appliance automatically creates a local dialing plan by monitoring the registration requests sent by LAN based SIP user agents as they register with the network based call processing server. In creating this dial plan the EdgeMarc appliance now has knowledge of all local SIP user agents installed on its LAN interface.
4300T User Manual Edgewater Networks, Inc. PSTN Gateways • Audiocodes MP-104/108 Configuring VoIP survivability in EdgeMarc appliances Configuring VoIP survivability in EdgeMarc appliances consists of the following tasks: 1. 2. 3. 4. 5. Enable VoIP survivability. Configure call processing server reachability settings (optional). Specify the number of digits to use for local dialing (optional). Configure the IP address of the local LAN side PSTN gateway (optional).
4300T User Manual Edgewater Networks, Inc. E. Press Submit. The reachability settings are used to determine when the EdgeMarc appliance provides local call switching by entering fallback mode and when it returns call control to network based call processing servers. The definitions of the reachability settings are as follows: Time between heartbeat messages - The number of seconds between each heartbeat message sent to the call processing servers to determine connectivity.
4300T User Manual Edgewater Networks, Inc. Step 4 - Configure the IP address of the local LAN side PSTN gateway (optional) This step should be used if you have installed a PSTN gateway at the branch office location. In this case the IP address of the LAN side PSTN gateway must be configured in the EdgeMarc appliance to support inbound and outbound PSTN calling while in fallback mode of operation.
4300T User Manual Edgewater Networks, Inc. D. Enter the Time between DNS lookups (in seconds) in the Softswitch Reachability section of the web page. E. Select Enable SIP server redundancy in the Softswitch Redundancy Settings section of the web page. F. Select Trigger on resends in the Softswitch Redundancy Settings section of the web page. G. Enter the Number of resends to declare alarm. H. Press Submit. Version 1.
4300T User Manual Edgewater Networks, Inc. Chapter 4: System Diagnostics The 4300T provides a powerful set of diagnostic information, troubleshooting tools and utilities for system maintenance to network operators. Viewing Software Version, Hardware Platform and the LAN MAC Address The software version, hardware platform, and LAN MAC address are common pieces of information requested by technical support and are accessed directly through the System page of the 4300T web GUI.
4300T User Manual Edgewater Networks, Inc. Viewing Networking Information To view the networking configuration and status of the 4300T proceed to the Network Information page as follows: A. Select System. B. Select System Overview. C. Select Network Information. The following networking information is displayed: Routing Information The system routing table contains the static routes for hosts and networks that are configured on the 4300T.
4300T User Manual Edgewater Networks, Inc. excessive congestion on the network interface. If the congestion is not corrected the quality of voice calls will be affected. The topology of the network attached to the network interface with the errors should be examined and modified to better segment and isolate network traffic. Viewing Advanced System Information To view advanced system information for the 4300T proceed to the System Information page as follows: A. Select System. B. Select System Overview.
4300T User Manual Edgewater Networks, Inc. Voice call quality information is found locally in the System Logging Messages section of the System Information page and a sample output is provided below. Accessing Troubleshooting Tools The 4300T provides convenient test tools to facilitate problem isolation and resolution. A network operator can use these tools to verify connectivity to/from the 4300T as well as trace datapaths to endpoints throughout the network.
4300T User Manual Edgewater Networks, Inc. A ping test is the most common test used to verify basic connectivity to a networking device. Successful ping test results indicate that both physical and virtual path connections exist between the 4300T and the test IP address. Successful ping tests do not guarantee that all data traffic is allowed between the 4300T and the test IP address but is useful to verify basic reachability. The following steps are used to perform a ping test: A. Select System. B.
4300T User Manual Edgewater Networks, Inc. Rebooting the 4300T In extreme circumstances while troubleshooting you may be asked to reboot the 4300T by technical support. Please use the following steps to reboot the system: A. B. C. D. Select System. Select System Overview. Select Rebooting System. Press reboot. Alternatively a reset can be performed locally by temporarily disconnecting the power cable from the 4300T. WARNING: Rebooting the system will interrupt services for a few minutes.
4300T User Manual Edgewater Networks, Inc. The ewn command can be used with a local terminal connection or remotely using SSH. A. Use a NULL modem cable to connect to serial port 1 of the 4300T B. Use a terminal emulator such as Hyperterminal set to a baud rate of 9600, 8, 1 and none (databits, stop bits and parity) Alternatively you can connect to the 4300T remotely using SSH: A. Logon as root B.
4300T User Manual Edgewater Networks, Inc. List all backup files stored in FLASH. If no file has been saved, the command will only return the # prompt. Delete a Backup File # ewn delete Delete the backup file specified in the filename. Load a Backup File so that it Becomes the Running Configuration # ewn load Loads the specified backup file into RAM and makes it the active running configuration.
4300T User Manual Edgewater Networks, Inc. Upgrade Procedure for Software Revision 1.3.11 or Later Use this procedure if your 4300T is running software revision 1.3.11 or later. The software version can be found on the System page of the web GUI. A. Select System. B. Select System Overview. C. Select Upgrade firmware. D. Enter the Download Server IP address of 204.202.2.188 204.202.2.188 is the public IP address of the FTP site hosted by Edgewater Networks. E. Enter the Filename: flash.bin F.
4300T User Manual Edgewater Networks, Inc. Appendix A: Troubleshooting Tips This section contains possible solutions to problems regarding the installation of the 4300T. If you cannot find an answer here please visit our website at www.edgewaternetworks.com. I am having trouble reaching the Internet through the 4300T. We recommend connecting a PC directly (or via a switch) to the LAN port of the 4300T. The default LAN IP address of the 4300T is 192.168.1.
4300T User Manual Edgewater Networks, Inc. Appendix B: Contact Information Contact and Support Information Edgewater Networks, Inc. 2730 San Tomas Expressway Suite 200 www.edgewaternetworks.com Phone: 408.351.7200 General: info@edgwaternetworks.com Sales: sales @edgewaternetworks.com Edgewater Networks, Inc. - Technical Assistance Center Phone: 408.351.7200 ext. 2 support@edgewaternetworks.
4300T User Manual Edgewater Networks, Inc. Software Warranty Edgewater warrants that the Software on the Product will substantially conform with Edgewater’s published specifications for such Software on the date of the order for such Product for a period of ninety (90) days after the shipment of the Product, if properly used in accordance with the procedures described in the documentation supplied by Edgewater.
4300T User Manual Edgewater Networks, Inc. (ii) replacing the Software with conforming software; or (iii) refunding of the license fee paid for the Software. EXCEPT AS EXPRESSLY PROVIDED, THE SOFTWARE IS PROVIDED TO YOU “AS IS” AND EDGEWATER NETWORKS AND ITS SUPPLIERS EXPRESSLY DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS INCLUDING THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
4300T User Manual Edgewater Networks, Inc. "work based on the Program" means either the Program or any derivative work under copyright law: that is to say, a work containing the Program or a portion of it, either verbatim or with modifications and/or translated into another language. (Hereinafter, translation is included without limitation in the term "modification".) Each licensee is addressed as "you".
4300T User Manual Edgewater Networks, Inc. permissions for other licensees extend to the entire whole, and thus to each and every part regardless of who wrote it. Thus, it is not the intent of this section to claim rights or contest your rights to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivative or collective works based on the Program.
4300T User Manual Edgewater Networks, Inc. 5. You are not required to accept this License, since you have not signed it. However, nothing else grants you permission to modify or distribute the Program or its derivative works. These actions are prohibited by law if you do not accept this License.
4300T User Manual Edgewater Networks, Inc. Each version is given a distinguishing version number. If the Program specifies a version number of this License which applies to it and "any later version", you have the option of following the terms and conditions either of that version or of any later version published by the Free Software Foundation. If the Program does not specify a version number of this License, you may choose any version ever published by the Free Software Foundation. 10.
4300T User Manual Edgewater Networks, Inc. Appendix F: Certification FCC PART 68 NOTICE This equipment complies with Part 68 of the FCC Rules and the requirements adopted by ACTA. On the bottom surface of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company. This equipment uses RJ48C and RJ45 jacks.
4300T User Manual Edgewater Networks, Inc. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier.
