User manual

4200 User Manual Edgewater Networks, Inc.

Version 2.2 45

Appendix A: Troubleshooting Tips

This section contains possible solutions to problems regarding the installation of the

4200. If you cannot find an answer here please visit our website at

www.edgewaternetworks.com.

I am having trouble reaching the Internet through the 4200.

We recommend connecting a PC directly (or via a switch) to the LAN port of the

4200. The default LAN IP address of the 4200 is 192.168.1.1 so please be sure that

the IP address of the PC is on the same network (eg. 192.168.1.2). Once you have

connected please verify that the IP configuration information in the Network page is

correct. Some other items to try:

 Ping the WAN interface of the 4200 from the attached PC

 Ping the DNS server for your network. Sometimes connectivity problems

occur when the domain name being used cannot be mapped to the proper IP

address.

 Ping a well known address on the Internet (e.g.

www.edgewaternetworks.com)

 Ping the IP address of the remote softswitch or IP PBX.

I do not receive dial tone when going “off hook” or my phone will not

 Verify the configurations on the

VoIP ALG

page.

 Check that the ALG registration code is configured

A. Select System.

B. Select registration code.

 Attempt to ping the softswitch using the ping tool in the web gui

A. Select System.

B. Select System Overview.

C. Select Network Test Tools.

D. Enter the softswitch address in the IP Address to Ping field.

E. Press Ping.