User's Guide
Table Of Contents
- 1 Welcome to VideoManager
- 2 Home
- 3 Videos - how to...
- 4 Incidents - how to...
- 4.1 Search Incidents
- 4.2 Create, Edit and Delete Incidents
- 4.3 Clip Footage in an Incident
- 4.4 Redact a Video
- 4.4.1 Create, Edit and Delete Foreground Redactions
- 4.4.2 Create, Edit and Delete Background Redactions
- 4.4.3 Create, Edit and Delete Audio Redactions
- 4.4.4 Create, Edit and Delete Text Annotations
- 4.4.5 Create, Edit and Delete Brightness Redactions
- 4.4.6 Create, Edit and Delete Zoom Redactions
- 4.4.7 Create Other Redactions
- 4.4.8 Access the Redaction Advanced Dropdown
- 4.5 Bulk Edit Incidents
- 4.6 Create, Edit and Delete Bookmarks
- 5 Devices - how to...
- 6 Frequently Asked Questions
- 6.1 Videos FAQs
- 6.1.1 Q: After recording, how do I download videos from my device to VideoManager?
- 6.1.2 Q. Why are some of the headings on my videos green?
- 6.1.3 Q: I can't see some of the videos on VideoManager. Why is this?
- 6.1.4 Q. Can I share videos with people who aren't on VideoManager?
- 6.1.5 Q. Why do some of my videos have a cloud symbol instead of a thumbnail?
- 6.1.6 Q. Why is the timestamp on my video incorrect?
- 6.1.7 Q. What is the difference between the operator and the owner of a video?
- 6.2 Devices FAQs
- 6.2.1 Q: Why can't VideoManager find my devices when I dock them for the first time?
- 6.2.2 Q. Why isn't my device streaming?
- 6.2.3 Q. Why isn't my VideoBadge docking?
- 6.2.4 Q. Can I move my devices from one VideoManager system to another one?
- 6.2.5 Q. Why does my device appear as locked on VideoManager?
- 6.1 Videos FAQs
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6.2.3 Q. Why isn't my VideoBadge docking?
A. The solution for this depends on the type of device you are using.
If you have a VB-300:
1. Hold the device so it is facing you.
2. Simultaneously press and hold the two plastic buttons on the top-left and
bottom-right corners of the device for 5 to 10 seconds.
3. All the lights on the device should come on and start flashing.
4. Release the two buttons.
5. Once the lights have stopped flashing, try re-docking the device again.
If you have a VB-200 or VB-100:
1. Turn the device upside down.
2. Pull the rubber charging cover upwards gently and rotate it to the side, so
you can see the charging/docking port.
3. To the right of the charging/docking port, there is a small plastic switch. Press
this switch down for 5 to 10 seconds.
4. Keep looking at the top of the device. The green power light will go out. It will
then glow orange and red, and the other lights on the top of the device will
glow green.
This indicates that the device is rebooting.
5. Once the lights have stopped flashing, try re-docking the device again.
If the procedure above doesn't work, leave the device off its charging base until the battery is completely
flat (this could take over 24 hours). Once the battery is flat, try re-docking the device.
VideoManager - User Guide
6 Frequently Asked Questions