User's Guide
Table Of Contents
- 1 Welcome to VideoManager
- 2 Home
- 3 Videos - how to...
- 4 Incidents - how to...
- 4.1 Search Incidents
- 4.2 Create, Edit and Delete Incidents
- 4.3 Clip Footage in an Incident
- 4.4 Redact a Video
- 4.4.1 Create, Edit and Delete Foreground Redactions
- 4.4.2 Create, Edit and Delete Background Redactions
- 4.4.3 Create, Edit and Delete Audio Redactions
- 4.4.4 Create, Edit and Delete Text Annotations
- 4.4.5 Create, Edit and Delete Brightness Redactions
- 4.4.6 Create, Edit and Delete Zoom Redactions
- 4.4.7 Create Other Redactions
- 4.4.8 Access the Redaction Advanced Dropdown
- 4.5 Bulk Edit Incidents
- 4.6 Create, Edit and Delete Bookmarks
- 5 Devices - how to...
- 6 Frequently Asked Questions
- 6.1 Videos FAQs
- 6.1.1 Q: After recording, how do I download videos from my device to VideoManager?
- 6.1.2 Q. Why are some of the headings on my videos green?
- 6.1.3 Q: I can't see some of the videos on VideoManager. Why is this?
- 6.1.4 Q. Can I share videos with people who aren't on VideoManager?
- 6.1.5 Q. Why do some of my videos have a cloud symbol instead of a thumbnail?
- 6.1.6 Q. Why is the timestamp on my video incorrect?
- 6.1.7 Q. What is the difference between the operator and the owner of a video?
- 6.2 Devices FAQs
- 6.2.1 Q: Why can't VideoManager find my devices when I dock them for the first time?
- 6.2.2 Q. Why isn't my device streaming?
- 6.2.3 Q. Why isn't my VideoBadge docking?
- 6.2.4 Q. Can I move my devices from one VideoManager system to another one?
- 6.2.5 Q. Why does my device appear as locked on VideoManager?
- 6.1 Videos FAQs
Edesix ED-012-134-08
89
6.2.2 Q. Why isn't my device streaming?
A. If your devices aren't streaming, there are three possible reasons for this:
1. The WiFi profile which has been assigned to the streaming device is incor-
rectly configured.
l WiFi networks within the WiFi profile must have a valid SSID and pass-
phrase. If you are unsure of what a network's SSID and passphrase is,
see the bottom of the router.
l VideoBadge streaming must be toggled to On for the entire profile.
2. The device doesn't have the most recent firmware. To fix this:
1. Ensure that the device is docked.
2. Navigate to the Devices tab.
3. Next to the device, click > View Device Info.
4. Click Upgrade this Device.
5. Select the newest firmware and click Upgrade Device.
3. The WiFi network you're using is public.
You can configure this setting from your PC. This depends on the operating system
you're using.
VideoManager - User Guide
6 Frequently Asked Questions