User's Guide
Table Of Contents
- 1 Welcome to VideoManager
- 2 Home
- 3 Videos - how to...
- 4 Incidents - how to...
- 4.1 Search Incidents
- 4.2 Create, Edit and Delete Incidents
- 4.3 Clip Footage in an Incident
- 4.4 Redact a Video
- 4.4.1 Create, Edit and Delete Foreground Redactions
- 4.4.2 Create, Edit and Delete Background Redactions
- 4.4.3 Create, Edit and Delete Audio Redactions
- 4.4.4 Create, Edit and Delete Text Annotations
- 4.4.5 Create, Edit and Delete Brightness Redactions
- 4.4.6 Create, Edit and Delete Zoom Redactions
- 4.4.7 Create Other Redactions
- 4.4.8 Access the Redaction Advanced Dropdown
- 4.5 Bulk Edit Incidents
- 4.6 Create, Edit and Delete Bookmarks
- 5 Devices - how to...
- 6 Frequently Asked Questions
- 6.1 Videos FAQs
- 6.1.1 Q: After recording, how do I download videos from my device to VideoManager?
- 6.1.2 Q. Why are some of the headings on my videos green?
- 6.1.3 Q: I can't see some of the videos on VideoManager. Why is this?
- 6.1.4 Q. Can I share videos with people who aren't on VideoManager?
- 6.1.5 Q. Why do some of my videos have a cloud symbol instead of a thumbnail?
- 6.1.6 Q. Why is the timestamp on my video incorrect?
- 6.1.7 Q. What is the difference between the operator and the owner of a video?
- 6.2 Devices FAQs
- 6.2.1 Q: Why can't VideoManager find my devices when I dock them for the first time?
- 6.2.2 Q. Why isn't my device streaming?
- 6.2.3 Q. Why isn't my VideoBadge docking?
- 6.2.4 Q. Can I move my devices from one VideoManager system to another one?
- 6.2.5 Q. Why does my device appear as locked on VideoManager?
- 6.1 Videos FAQs
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5.4 Perform DockController Actions
Once a DockController has been associated with VideoManager, users can perform actions pertaining to
them.
To access any DockControllers associated with the user's instance of VideoManager:
1. Navigate to the Devices tab, and select the DockControllers pane.
2. Find the relevant DockController, and click > View details next to it.
Users can filter by Name, Serial, and Version.
If a DockController is offline, the user will be given an opportunity to view its serial number, mac address,
device name, hardware revision, version and status. If a DockController is online, this information will still be
visible, as well as the Bandwidth Rule settings, and devices connected to the DockController.
To configure a DockController:
1. Navigate to the Devices tab, and select the DockControllers pane.
2. Find the relevant DockController, and click > View details next to it.
Users can filter by Name, Serial, and Version.
3.
Click Configure DockController in the top right-hand corner.
4. Here, users can change the DockController's name, server settings, and IP set-
tings.
A DockController can be transferred to another instance of VideoManager, using the
Configure for this VideoManager? toggle. However, for this to be possible, the user
must know the API and the API secret for the other instance of VideoManager.
5. Click Configure to save the changes.
As well as configuring it, there are many other actions that users can perform on a DockController:
VideoManager - User Guide
5 Devices - how to...