User Manual

11
EN
TORMENT
®
4WD
THEORY OF LIABILITY, EVEN IF HORIZON HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES. Further, in no event shall
the liability of Horizon exceed the individual price of the Product
on which liability is asserted. As Horizon has no control over use,
setup, final assembly, modification or misuse, no liability shall
be assumed nor accepted for any resulting damage or injury. By
the act of use, setup or assembly, the user accepts all resulting li-
ability. If you as the purchaser or user are not prepared to accept
the liability associated with the use of the Product, purchaser
is advised to return the Product immediately in new and unused
condition to the place of purchase.
Law
These terms are governed by Illinois law (without regard to
conflict of law principals). This warranty gives you specific legal
rights, and you may also have other rights which vary from state
to state. Horizon reserves the right to change or modify this war-
ranty at any time without notice.
WARRANTY SERVICES
Questions, Assistance, and Services
Your local hobby store and/or place of purchase cannot provide
warranty support or service. Once assembly, setup or use of the
Product has been started, you must contact your local distributor
or Horizon directly. This will enable Horizon to better answer your
questions and service you in the event that you may need any
assistance. For questions or assistance, please visit our website
at www.horizonhobby.com, submit a Product Support Inquiry, or
call the toll free telephone number referenced in the Warranty
and Service Contact Information section to speak with a Product
Support representative.
Inspection or Services
If this Product needs to be inspected or serviced and is compli-
ant in the country you live and use the Product in, please use
the Horizon Online Service Request submission process found
on our website or call Horizon to obtain a Return Merchandise
Authorization (RMA) number. Pack the Product securely using a
shipping carton. Please note that original boxes may be included,
but are not designed to withstand the rigors of shipping without
additional protection. Ship via a carrier that provides tracking
and insurance for lost or damaged parcels, as Horizon is not
responsible for merchandise until it arrives and is accepted at
our facility. An Online Service Request is available at http://
www.horizonhobby.com/content/_service-center_render-service-
center. If you do not have internet access, please contact Horizon
Product Support to obtain a RMA number along with instructions
for submitting your product for service. When calling Horizon,
you will be asked to provide your complete name, street address,
email address and phone number where you can be reached dur-
ing business hours. When sending product into Horizon, please
include your RMA number, a list of the included items, and a brief
summary of the problem. A copy of your original sales receipt
must be included for warranty consideration. Be sure your name,
address, and RMA number are clearly written on the outside of
the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you have
any issue with a LiPo battery, please contact the appropriate
Horizon Product Support office.
Warranty Requirements
For Warranty consideration, you must include your origi-
nal sales receipt verifying the proof-of-purchase date.
Provided warranty conditions have been met, your Product will
be serviced or replaced free of charge. Service or replacement
decisions are at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty, service
will be completed and payment will be required without
notification or estimate of the expense unless the expense
exceeds 50% of the retail purchase cost. By submitting
the item for service you are agreeing to payment of the service
without notification. Service estimates are available upon re-
quest. You must include this request with your item submitted for
service. Non-warranty service estimates will be billed a minimum
of ½ hour of labor. In addition you will be billed for return freight.
Horizon accepts money orders and cashier’s checks, as well as
Visa, MasterCard, American Express, and Discover cards. By
submitting any item to Horizon for service, you are agreeing to
Horizon’s Terms and Conditions found on our website http://
www.horizonhobby.com/content/_service-center_render-service-
center.
ATTENTION: Horizon service is limited to Product compli-
ant in the country of use and ownership. If received, a
non-compliant Product will not be serviced. Further, the
sender will be responsible for arranging return ship-
ment of the un-serviced Product, through a carrier of the
sender’s choice and at the sender’s expense. Horizon will
hold non-compliant Product for a period of 60 days from
notification, after which it will be discarded.
Country of Purchase Horizon Hobby Contact Information Address
United States of
America
Horizon Service Center
(Repairs and Repair Requests)
servicecenter.horizonhobby.com/Re-
questForm/
4105 Fieldstone Rd
Champaign, Illinois, 61822 USA
Horizon Product Support
(Product Technical Assistance)
www.quickbase.com/db/
bghj7ey8c?a=GenNewRecord
888-959-2306
Sales
[e-mail]
888-959-2306
United Kingdom
Service/Parts/Sales:
Horizon Hobby Limited
[e-mail] Units 1–4 , Ployters Rd, Staple Tye
Harlow, Essex, CM18 7NS, United
Kingdom
[phone]
Germany
Horizon Technischer Service [e-mail]
Christian-Junge-Straße 1
25337 Elmshorn, Germany
Sales: Horizon Hobby GmbH [phone]
France
Service/Parts/Sales:
Horizon Hobby SAS
[e-mail]
11 Rue Georges Charpak
77127 Lieusaint, France
[phone]
China
Service/Parts/Sales:
Horizon Hobby – China
[e-mail]
Room 506, No. 97 Changshou Rd.
Shanghai, China 200060
[phone]
WARRANTY AND SERVICE CONTACT INFORMATION