OWNER’S MANUAL How to operate your EcoWater Systems Water Conditioner/Refiner EcoWater Systems Conditioner with Remote (ECR) EcoWater Systems Refiner with Remote (ERR) SERIES 3500 & 3502 Systems Tested and Certified by NSF International and WQA against NSF/ANSI Standard 44 for water softening performance and the reduction of barium and radium 226/228. ERR 3500R20 & ERR 3502R30 are Tested and Certified by WQA against NSF/ANSI Standard 42 for chlorine taste and odor. EcoWater Systems LLC P.O.
ECOWATER Table of Contents & Safety Guides S Y S T E M S TABLE OF CONTENTS This system is not intended to be used for treating water that is microbiologically unsafe or of unknown quality without adequate disinfection before or after the system. Page Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Planning Installation . . . . . . . . . . . . . . . . . . . . . . . . . .4 Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Installation . . . .
ECOWATER Warranty S Y S T E M S LIMITED WARRANTY GUARANTEE BOND EcoWater Systems LLC Advantage Warranty Series ECR & ERR 3500 Water System Congratulations! You have just purchased the highest quality water conditioning product on the market. To register your warranty, complete the enclosed Warranty Registration Card and mail it within 30 days of purchase. The Safeco Insurance Company of America has issued its bond in the form shown below, guaranteeing full performance by EcoWater Systems LLC.
ECOWATER Planning Installation S Y S T E M S TYPICAL INSTALLATION DRAWINGS CONDITIONED WATER bypass valve HARD WATER 120V, 60Hz outlet HARD WATER 3-- valve bypass system outlet valve transformer (supplied) OUTLET inlet valve to controller to controller OUTLET INLET INLET valve drain hose bypass valve #7214383 NOTE: Faceplate and support not shown for clarity of drawing.
ECOWATER Unpacking & Installation S Y S T E M S e. Make sure the brine tank cover is properly positioned on the tank. 1. UNPACKING EcoWater Systems conditioner models R70 and R50S are shipped from the factory in two cartons. These contain resin tank/controller assembly in one carton and the brine tank, cover, bag(s) of small parts needed to assemble and install the unit, plus this manual, in the other.
ECOWATER Installation S Y S T E M S b. Install a #4 copper wire across the removed section of main water pipe, securely clamping at both ends (See Figure 4B) – parts not included. 7. CONNECT INLET & OUTLET PLUMBING a. SOLDERED COPPER (1) Thoroughly clean and flux all joints. 9. INSTALL VALVE DRAIN HOSE (2) Pull the plastic “C'' clips and remove the inlet and outlet tubes from the valve. Remove o-rings from the tubes. DO NOT solder with tubes in the valve. Soldering heat will damage the valve.
ECOWATER Installation S Y S T E M S 12. PRESSURE TESTING FOR LEAKS age capacity is shown on page 38. To prevent excessive air pressure in the EcoWater Systems conditioner/refiner and plumbing system, do the following steps EXACTLY in order: a. Fully open two or more conditioned cold water faucets nearby the EcoWater Systems conditioner/refiner. b. Place the bypass valve(s) in bypass position (See Figure 6). c. Fully open the main water supply valve.
ECOWATER Conditioner/Refiner Operation S Y S T E M S Display LEFT Button UP Button RIGHT Button 6. Press the SELECT ( ) button. FIG. 11 E.A.S.E. Port SELECT Button DOWN Button 7. HARDNESS Press the UP ( ) or DOWN ( ) buttons to set the value of your water’s hardness (See Figure 11). FIG. 7 NOTE: Do not increase the hardness setting to compensate for iron in your water. The electronic control compensates automatically after you set the iron level in Step 11, below.
ECOWATER Conditioner/Refiner Operation S Y S T E M S MAIN MENU CONDITIONER/REFINER STATUS SCREENS During normal operation, the EcoWater Systems conditioner/refiner’s display shows up to four status screens (Page 14 explains how individual screens can be turned on or off). Each is shown for six seconds, in a rolling sequence (See Figure 15). FIG. 16 During normal operation (status screens rolling), press the conditioner/refiner’s SELECT ( ) button to display the Main menu (See Figure 16).
ECOWATER Conditioner/Refiner Operation S Y S T E M S CONNECTING TO REMOTE When the conditioner/refiner’s electronic control is first powered up, it is not yet in communication with the remote. Do the following to establish a link between the two: FIG. 19 1. This procedure involves pushing buttons on both the conditioner/refiner and remote, so have the remote near the conditioner/refiner for now. Make sure the remote is powered up (See “Installing Batteries” on Page 22). 10.
ECOWATER Conditioner/Refiner Operation S Y S T E M S SETTING SALT LEVEL LOW SALT ALARM Use this feature when adding salt to the conditioner/ refiner. Use this feature to program when the electronic control will display a low salt alarm. The number of days can be customized, or the feature can be turned off. The default is 30 days. Procedure for Cabinet Models 1. When the conditioner/refiner is displaying the rolling status screens, open the salt lid.
ECOWATER Conditioner/Refiner Operation S Y S T E M S RECHARGING THE CONDITIONER/REFINER SETTING THE CURRENT TIME This feature may be used to assure an adequate supply of conditioned water at times of unusually high water use. For example, if you have guests and the “Water available” screen (See Page 16) is at or below 50%, you could deplete conditioned water capacity before the next automatic recharge. Initiating a manual recharge will restore 100% conditioned water capacity after complete.
ECOWATER Conditioner/Refiner Operation S Y S T E M S SETTING RECHARGE TIME SETTING HARDNESS When the conditioner/refiner’s electronic control is first powered up, the default time for starting an automatic recharge is 2:00 a.m. This is a good time in most households because water is not being used. To change this time: When the conditioner/refiner’s electronic control is first powered up, a “wizard” screen prompts you to enter your water’s hardness (See Page 8). To change it: 1-3.
ECOWATER Conditioner/Refiner Operation S Y S T E M S MODIFYING ROLLING SCREENS SETTING THE LANGUAGE During normal conditioner/refiner operation, four status screens are shown in sequence (See “Conditioner/ Refiner Status Screens” on Page 9). When the conditioner/refiner’s electronic control is first powered up, the default is to show all four. You can turn on/off individual screens*: 1. From any of the rolling status screens, press the SELECT ( ) button to display the Main menu. 2.
ECOWATER Conditioner/Refiner Operation S Y S T E M S SETTING TIME FORMAT SETTING HARDNESS UNITS Use this feature to select a 12-hour (AM/PM) or 24-hour clock. 1. From any of the rolling status screens, press the SELECT ( ) button to display the Main menu. 2. Press the DOWN ( ) button to scroll through the menu options until User preferences is highlighted. 3. Press the SELECT ( ) button to display the User preferences menu. 4.
ECOWATER Conditioner/Refiner Operation S Y S T E M S SYSTEM INFORMATION Use these features to look up the following information about the conditioner/refiner and its operations: Model information (model number and software version) Water available (conditioned water ready for use) Daily average water used Water used today Total water used (explained in Step 6, below) Current water flow Days powered up Last recharge Total recharges FIG. 51 FIG. 52 To display one of these screens: 1.
ECOWATER Conditioner/Refiner Operation S Y S T E M S CYCLE TIMES 8a. Backwash time: Press the UP ( ) or DOWN ( ) buttons to change the backwash time. Hold the button down to rapidly advance. The backwash time can be set from 1 to 30 minutes* (See Figure 63). Use these features to change the following conditioner/ refiner operations: Backwash time Second backwash (On/Off) Second backwash time Fast rinse time To display these screens: 1.
ECOWATER Conditioner/Refiner Operation S Y S T E M S SPECIAL FEATURES Use these features to change the following operations: Efficiency mode Maximum days between recharges Auxiliary control (described on Page 19) Chemical feed volume* (described on Page 19) Chemical feed timer* (described on Page 19) 97% feature Service reminder (described on Page 20) 8a. Efficiency mode: If the desired efficiency mode already has a black dot next to it (See Figure 70), go to Step 9.
ECOWATER Conditioner/Refiner Operation S Y S T E M S AUXILIARY CONTROL The electronic control has an auxiliary output which can control external devices in a water treatment system. The signal is 24V AC, current draw 800 mA maximum. The Auxiliary Output terminals are located on the electronic control board (See Schematic on Page 37). FIG. 74 CHEMICAL FEED For more details on the use of auxiliary controlled equipment in water treatment systems, consult the EcoWater Systems “Problem Water Guide.
ECOWATER Conditioner/Refiner Operation S Y S T E M S SERVICE REMINDER (set / reset) SEND E.A.S.E. MESSAGE Use this feature to program the number of months (up to 24) before a “Service overdue” message will appear instead of the rolling status screens (See Figure 77). With E.A.S.E. (Electronic Automated Service Evaluation), a homeowner or service technician can transmit operational data via a telephone for diagnostic purposes. Ask your participating EcoWater Systems dealer for more information.
ECOWATER Conditioner/Refiner Operation S Y S T E M S DIAGNOSTICS This feature allows a service technician to check the operating state of individual components in the conditioner/refiner (e.g. valve position) to troubleshoot problems. If an error code is displayed in place of the rolling status screens, call your dealer for service. 10. When finished viewing the Diagnostics screen, press the SELECT ( ) button. The display will go back to the Troubleshooting menu. 11.
ECOWATER Remote Unpacking & Installation S Y S T E M S UNPACKING INSTALLING THE SUPPORT The EcoWater Systems HydroLink™ remote is shipped from the factory in one carton. Thoroughly check for possible shipping damage and parts loss. Also note any damage to the shipping carton. Notify the transportation company if damage is present. EcoWater Systems is not responsible for in-transit damages.
ECOWATER Remote Introduction S Y S T E M S Remote Water Conditioner/ Refiner NAVIGATING THE SCREENS Drinking Water System 1 When the remote is powered up (by installing the batteries), a logo will briefly appear in the display. Once a device has been added, as shown in the procedure on Page 24, the display will automatically cycle between screens showing the status of water treatment devices communicating with the remote.
ECOWATER Remote Operation S Y S T E M S Photo Cell Display TM LEFT Button UP Button ADDING A DEVICE RIGHT Button To initiate communication between the remote and a device such as a conditioner/refiner, it is necessary to add the device to the remote by doing the following: 1. If no device has been added to the remote, the menu shown in Figure 95 is displayed instead of status screens. In this case, skip to step 2.
ECOWATER Remote Operation S Y S T E M S PHOTO CELL To prolong battery life, the remote has a photo cell above the display (See Figure 94). This cell triggers the display to “go to sleep” (turn off) when the ambient light level stays low for 10 minutes. The display will immediately turn back on when the ambient light level is increased. NOTE: The “Alert” LED (See Figure 94) will not “go to sleep” if ambient light levels are low.
ECOWATER Remote Operation S Y S T E M S SETTING THE LANGUAGE DRINKING WATER STATUS MESSAGE Language is set independently on the remote and conditioner/refiner (See Page 14 to set the conditioner/ refiner’s language). Fewer languages are available on the remote. To change the remote’s language: 1. Press the remote’s SELECT ( ) button to display a Menu screen. 2. Press the DOWN ( ) button to scroll through the menu options until Set language is highlighted in a box (See Figure 102).
ECOWATER Remote Operation S Y S T E M S RECHARGING THE CONDITIONER/REFINER 6. Press the SELECT ( ) button. The display will go back to the conditioner/refiner menu (Figure 109). This feature may be used to assure an adequate supply of conditioned water at times of unusually high water use. For example, if you have guests and the “Capacity remaining” line on the conditioner/refiner status screen is at or below 50%, you could deplete conditioned water capacity before the next automatic recharge.
ECOWATER Remote Operation S Y S T E M S CHANGING WHICH DATA ITEMS ARE DISPLAYED IN THE STATUS SCREENS 5. Press the DOWN ( ) or UP ( ) buttons to scroll through the list of display data items. Items with a check mark in the box next to them will be displayed during normal operation. Each device added to the remote (conditioner/refiner, drinking water system, etc.) has a status screen which the remote displays during normal operation. The status screen may be customized by turning items on or off. 6.
ECOWATER Remote Operation S Y S T E M S CHANGING THE ORDER OF DATA ITEMS DISPLAYED IN THE STATUS SCREENS CHANGING WHICH DATA ITEMS MAY BE REMOTELY CONTROLLED In addition to changing which data items the remote displays during normal operation, the order of these items may be customized, as follows: Some devices (conditioner/refiners, for example) have a list of data items which may be controlled by the remote. Remote control items may be customized, as follows: 1.
ECOWATER Remote Operation S Y S T E M S RENAMING A DEVICE DELETING A DEVICE Each device (conditioner/refiner, drinking water system, etc.) in the system has a default name in the header of its status screen. The name may be customized (up to 20 characters long), as follows: 1. Press the remote’s LEFT ( ) or RIGHT ( ) buttons to manually advance to the status screen of the device you want to rename. For example, to rename the conditioner/refiner, manually advance to the EWS 3500 status screen. 2.
ECOWATER Service Information S Y S T E M S REFILLING WITH SALT BREAKING A SALT BRIDGE If the conditioner/refiner uses all the salt before more is added, hard water will result. Lift the brine tank lid and check the salt level frequently. The remote can also be used to monitor salt. It has an optional display, on the conditioner/refiner status screen, of the estimated number of days until salt is depleted (“Out of salt in X days”).
ECOWATER Service Information S Y S T E M S CLEANING THE NOZZLE & VENTURI RESIN BED CLEANING A clean nozzle & venturi (See Figure 129) is necessary for the EcoWater Systems conditioner/refiner to work properly. This small unit creates the suction to move brine from the brine tank into the resin tank. If it should become plugged with dirt, silt, sand, etc., the EcoWater Systems conditioner/refiner will not work and hard water will result.
ECOWATER Service Information S Y S T E M S RELIEVING WATER PRESSURE WITH THE BYPASS VALVE(S) CAUTION: Always relieve water pressure in the EcoWater Systems conditioner/refiner, as described below, before removing parts from the valve or resin tank. DE-PRESSURIZE 1. Put bypass valve(s) into Bypass position. 2. Place conditioner/refiner valve in Fill position by performing Steps 1 & 8 of Manual Advance Recharge procedure on Page 36. PRESSURIZE 1. Put bypass valve(s) into Service position. 2.
ECOWATER Service Information S Y S T E M S TROUBLESHOOTING GUIDE PROBLEM CAUSE CORRECTION Remote display shows question marks (?) instead of numbers Loss of signal between conditioner/ refiner and remote. No soft water No salt in the storage tank. Salt is “bridged.
ECOWATER Service Information S Y S T E M S AUTOMATIC ELECTRONIC DIAGNOSTICS CHECKING THE TURBINE This conditioner/refiner has a self-diagnostic function for the electrical system (except for input power and/or water meter). The controller monitors electronic components and circuits for correct operation. If a malfunction occurs, an Error code is displayed (See Figure 132). 1. Display the Diagnostics screen, following the procedure on Page 21. 2.
ECOWATER Service Information S Y S T E M S 12. If the unit does not draw brine, check for: Dirty or defective nozzle / venturi (See Page 32) Nozzle / venturi not seated on the gasket or gasket not sealing properly Restriction in valve drain, causing back pressure (bends, kinks, elevated too high, etc.) Obstruction in valve or brine tubing Internal valve fault (obstructed outlet disc, wave washer faulty etc.
ECOWATER Service Information S Y S T E M S WIRING SCHEMATIC POSITION SWITCH 1 Brown C Green NO White CONTROL BOARD ON BACK OF FACEPLATE TURBINE SENSOR GND +5 OUT Red Black Red 24VDC MOTOR Black 24V AC AUX OUT TRANSFORMER 24VAC 120V 60 Hz FIG. 137 For future reference, enter the following information: Model No. ___________________ Serial No.
ECOWATER Dimensions S Y S T E M S 20” 3--13/16” 14” IN 16” 14” OUT 14” 16” IN -- OUT IN -- OUT C 36--9/16” 45--1/8” A B 32--1/2” Cabinet Models 32” Two-Tank Models FIG. 138 Model Nominal Resin Tank Size Dimension Dimension Dimension A B C Salt Storage Capacity ECR 3500R20 8” Dia. x 35” 39.5” – – 225 lbs. ERR 3500R20 & ECR 3500R30 10” Dia. x 35” 39.5” – – 200 lbs. ECR 3502R30 10” Dia. x 35” – 39.5” 44.8” 300 lbs. ERR 3502R30 & ECR 3502R40 10” Dia.
ECOWATER Specifications S Y S T E M S Model Code ECR 3500R20 ERR 3500R20 ECR 3500R30 ECR 3502R30 ERR 3502R30 ECR 3502R40 ECR 3502R50S ECR 3502R70 HR20 HR20+ HR30 2H30 2H30+ 2H40 2H50 2H70 5,700 @ 1.1 6,200 @ 1.1 8,300 @ 1.6 8,300 @ 1.6 7,500 @ 1.7 11,300 @ 2.2 23,000 @ 4.5 32,900 @ 6.2 Rated Softening Capacity 16,800 @ 4.3 17,400 @ 5.2 25,000 @ 6.4 25,000 @ 6.4 21,400 @ 6.4 33,200 @ 8.5 40,800 @ 9.9 57,600 @ 12.8 (Grains @ lb. Salt Dose) 20,400 @ 7.5 22,200 @ 8.9 30,200 @ 11.
ECOWATER Repair Parts S Y S T E M S ECOWATER SYSTEMS CONDITIONER/REFINER ASSEMBLY 1 2 41 40 Valve Assembly See Pages 42 & 43 for parts 38 39 13 42 37 3 8 36 4 9 6 10 5 43 7 11 29 12 35 30 34 17 13 16 14 31 33 18 32 26 19 27 15 17 16 18 21 20 20 21 25 24 22 22 28 45 23 44 40 19
ECOWATER Repair Parts S Y S T E M S ECOWATER SYSTEMS CONDITIONER/REFINER ASSEMBLY Key No. 1 Part No. Description Key No. 30 Part No. Description 7275907 Transformer, 24V, 10VA 7170288 O-Ring, 15/16” x 1-3/16” 2 7292967 3 7218662 Repl. Remote (incl. batteries) 31 1205500 Clip 32 7092252 Brine Valve Body 33 7080653 Clip 34 7131365 Screen 7291343 Repl. Top Cover (cabinet models) Repl. Faceplate Assembly, incl.
ECOWATER Repair Parts S Y S T E M S VALVE ASSEMBLY 65 66 70 56 54 64 63 55 62 61 68 67 60 57 59 58 69 70 65 53 52 51 50 61 84 71 88 87 72 86 85 98 73 99 78 89 74 62 75 79 97 63 76 96 90 77 91 83 92 80 93 95 94 81 42 82
ECOWATER Repair Parts S Y S T E M S VALVE ASSEMBLY Key No. Part No. Key No. Description Part No.
ECOWATER S Y S T E M S EcoWater Systems LLC P.O. Box 64420, St.
