Users Manual

EN
25
Troubleshooting
Problem Possible cause Solution
The appliance does not
turn on
No power Charge the battery
Auto protection for overheating Restart after cooling down
The suction mouth is blocked Check and remove blockages
Weak suction power
Dustbin and lters are full Clean the dustbin and lters
The pre-lter is not installed Install the pre-lter
The appliance is blocked
(i.e. the tube, suction mouth or
some other parts)
Remove blockages
The brush roller tangled with hairs
or bers
Clean the brush roller
Abnormal motor sounds
The appliance is blocked
(i.e. the tube, suction mouth or
some other parts)
Remove blockages
Battery won’t charge
The adaptor is not correctly
inserted
Reinsert the adaptor correctly
Insufcient contact between the
main body and battery
Check that the main body and
battery are correctly placed
The adaptor is not designed for
PURE ONE S12V
Use the original adaptor