Instruction Manual

EN
48
Troubleshooting
Problem Possible cause Solution
The appliance doesn’t
work
No power Charge the battery
AUTO protection for overheated
temperature
Restart after cooling
The appliance is blocked
(such as tube, suction mouth or
some other parts)
Check and remove blockages
Weak suction power
Dustbin and lters are full of dust Clean the dustbin and lters
The pre-lter is not installed Install the pre-lter
The appliance is blocked
(such as tube, suction mouth or
some other parts)
Remove blockages
The brush roller is wrapped by hairs
or bers
Clean the brush roller
Abnormal motor
sounds
The appliance is blocked
(such as tube, suction mouth or
some other parts)
Remove blockages
Battery won’t charge
The adaptor is not correctly
inserted
Reinsert the adaptor correctly
Poor contact of the main body or
battery
Check if the main body and
battery are correctly placed
The adaptor is not designed for
PURE ONE S11
Use the original adaptor