Warranty Guide

Limited Warranty
ECOVACS Robotics, Inc. stands behind the products we build with the following Limited Warranty.
NEW PRODUCTS Limited Warranty - ECOVACS Robotics, Inc. warrants to you, the original purchaser, that the ECOVACS product
that you purchased will be free from defects in materials and workmanship when used under normal conditions for one (1) year
from the product purchase date. This Limited Warranty applies only to new products purchased and used in the United States
and Canada. Some states/jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation
may not apply to you.
CERTIFIED REFURBISHED PRODUCTS Limited Warranty - ECOVACS Robotics, Inc. warrants to you, the original purchaser, that
the ECOVACS product that you purchased will be free from defects in materials and workmanship when used under normal
conditions for six (6) months from the product purchase date. This Limited Warranty applies only to certified refurbished
products purchased and used in the United States and Canada. Some states/jurisdictions do not allow limitations on the
duration of an implied warranty, so the above limitation may not apply to you.
PROOF OF PURCHASE - To make a claim under our Limited Warranty, you must first show us the date on which you purchased
the ECOVACS product. Your bill of sale or similar document is sufficient. If you are unable to show us the original date of
purchase, the time periods in this Limited Warranty will start on the date we shipped your ECOVACS product from our factory.
EXCLUSIONS This Limited Warranty does not cover defects or damages caused by (1) alterations not approved by us, improper
repairs or service, or use of improper parts and accessories not supplied by us; (2) misuse or failure to follow the operating
instructions, and failure to perform recommended maintenance; (3) parts that must be replaced periodically; or (4) use in any
other manner than normal and expected use.
YOUR RESPONSIBILITIES - You are responsible for (1) proper use of our product; (2) routine preventative maintenance and (2)
following proper product handling recommendations provided in our instructions manual, quick start guide and on our website.
CUSTOMER SERVICE - Please contact Customer Service at 1-844-ECOVACS (1-844-326-8227) to determine your problem and the
next steps. ECOVACS Robotics, Inc. and its suppliers' entire liability and your exclusive remedy shall be, at our option, either (1)
refund of the price paid, or (b) replacement of parts or product. Replacement parts and products assume the remaining original
Limited Warranty or thirty (30) days, whichever time period is greater.
NO OTHER WARRANTIES - ECOVACS Robotics, Inc. does not warrant the functions contained in the ECOVACS product will meet
your requirements. The entire risk as to the quality and performance of the ECOVACS product is with you. To the maximum
extent permitted by applicable law, ECOVACS Robotics, Inc. and its suppliers disclaim all other warranties, either express or
implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, with regard to
the ECOVACS product and the accompanying written materials. This Limited Warranty gives you specific legal rights. You may
have others which vary between states/jurisdictions.
NO LIABILITY FOR CONSEQUENTIAL DAMAGES - To the maximum extent permitted by applicable law, in no event shall
ECOVACS Robotics, Inc. or its suppliers be liable for any damages whatsoever (including without limitation, damages for loss of
business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use or
inability to use the ECOVACS product, even if ECOVACS Robotics, Inc. has been advised of the possibility of such damages.
Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages,
the above limitation may not apply to you.
OHIO LAW - The terms of our Limited Warranty shall be governed by, construed, interpreted and enforced in accordance with
the laws of the State of Ohio without reference to conflict of laws provisions. The exclusive venue for any dispute arising out of
this agreement shall be a court of competent jurisdiction in Stark County, Ohio. Should any of the provisions of our Limited
Warranty be declared invalid by any court of competent jurisdiction, the balance of our Limited Warranty will remain in full
force and effect.
If you have a question about our Product Warranty, please Contact Us.