Users Manual Part 1
25
EN
Troubleshooting
No. Malfunction Possible Causes Solutions
1
DEEBOT is not able to
connect to ECOVACS
HOME App.
Incorrect home Wi-Fi username or password
entered.
Enter the correct home Wi-Fi username and password.
DEEBOT is not within range of your home Wi-Fi
signal.
Make sure DEEBOT is within range of your home Wi-Fi
signal.
DEEBOT is not in the conguration state.
Make sure DEEBOT is connected to the power supply
and turned on. Open the cover, and press RESET Button.
DEEBOT will enter the confuguration state when you hear
a voice prompt.
Incorrect App installed. Please download and install ECOVACS HOME App.
Not using a 2.4GHz or 2.4/5 GHz mixed
network.
DEEBOT does not support 5G network. Please use a
2.4GHz or 2.4/5 GHz mixed network.
2
Unable to create furniture
map on App.
DEEBOT does not start cleaning from the Station.
DEEBOT must start cleaning from the Station.
Move DEEBOT when cleaning might cause the
mop lost.
During cleaning, do not move DEEBOT as far as possible.
Auto cleaning is not complete.
Make sure DEEBOT automatically return to the Station
after cleaning.
3
DEEBOT Dual Dual Side
Brushes drop out of place
during use.
The Dual Dual Side Brushes are not correctly
installed.
Make sure the Dual Dual Side Brushes click into place
when installing.