Users Manual Part 1
27
EN
No. Malfunction Possible Causes Solutions
18 Mopping Pad Plate cannot rotate. The Mopping Pad Plate is blocked by foreign objects. Clean the foreign objects.
19
DEEBOT does not respond to the
Station instruction.
DEEBOT is too far away from the Station.
If it is beyond the available distance, the ECOVACS HOME App
can also be used to operate DEEBOT.
DEEBOT and the Station are not paired.
Unplug the Station and wait for 10 seconds to plug again. Power
off the robot and then turn it back on. Manually push the robot
up to the Station, and ensure that the charging pins are correctly
connected. Then, DEEBOT will start charging, and voice prompts
pairing successful.
20 Fail to enable Child Lock.
Communication interruption between the Station
and DEEBOT (For example: long distance or many
partition walls)
Move DEEBOT near the Station to ensure smooth
communication, and then enable Child Lock.
21 Driving wheels are blocked. Driving wheels are blocked by foreign objects.
Please rotate and press the driving wheels to check whether there
is any foreign object wrapped or stuck. If there is any foreign
object, please clean it in time. If this problem persists, please
contact Customer Care for help.
22
When the water in the Cleaning
Sink is full and cannot be sucked
out, the voice reports that the
Cleaning Sink is full.
The Dirty Water Tank is not properly installed. Tap down on the Dirty Water Tank to ensure it is properly installed.
The sealing plugs in the Dirty Water Tank is not
installed properly.
Make sure to check that the sealing plugs are properly installed.
The Station cannot drain water normally.
Double tap
to see whether the Station can properly draw the
water. If the problem occurs during the mopping pads cleaning
process, press and hold to nish the task, and then double tap
to see whether the Station can properly draw the water. If the
water is successfully drawn, wipe dry the Water Overow Sensor
of the Cleaning Sink . If the Station fails to draw the water, check
between the Dirty Water Tank and the Station for foreign object
and clean it.
The suction port of the Cleaning Sink is blocked by
foreign object.
Ensure that there is no foreign object in the suction port of the
Cleaning Sink .
The voice prompt still exists after trying the above
solutions.
Unplug the Station and plug it again.If this problem persists,
please contact Customer Care for help.