Warranty

order to protect Buyer’s rights and obtain Manufacturer’s Limited Lifetime Warranty benefits. The Warranty resides with
the Buyer with proof of purchase; not simply with an individual in possession of a Product. If the Product is to be installed in
new construction at a date later than 30 days from the date of receipt, send further information in advance of thirty (30) day
deadline when known so we may update your Warranty record.
4. FURTHER LIMITATIONS AND EXCLUSIONS AFFECTING YOUR WARRANTY: This warranty is void if the Product is not installed in
accordance with relevant, local electrical and plumbing codes and in accordance with the installation instructions specified by
the manufacturer. Local codes will override manufacturer’s instructions at the time of installation and if additional installation parts
are required, the costs will be the responsibility of Buyer. Above ground level installations must be protected with drip pans and
drains just as the codes call for protective requirements used in regular hot water tank installations. Buyer hereby accepts the
entire responsibility for ascertaining whether they have sufficient electrical power at their residence to operate our Electric Tank
Less Water Heaters as indicated in our specifications which are readily available at our website (WWW.ECOSMARTUS.COM), in our
brochures and contained in the shipping box for installers to read before installations. If, within (30) days of purchase and prior
to installation, the Buyer finds that the purchased unit is not suitable for their demands Buyer must return the unit to the
ECOSMART office. Buyer is responsible for any charges that may be incurred to complete the return. A Buyer is eligible for a
full refund or credit ONLY if the returned unit is received by ECOSMART within thirty (30) calendar days of receipt AND has
been inspected by ECO SMART and found to be in the same condition as when purchased. Only when these two conditions are
met will a Buyer receive a refund or replacement unit. Ecosmart U.S., LLC will not accept the return of any product without
prior written approval from Ecosmart U.S., LLC and the issuance of a Return Merchandise Authorization Number clearly
marked on the outside packaging of the return shipment.
AFTER (30) CALENDAR DAYS FROM RECEIPT OF PRODUCT THERE WILL BE NO RETURNS OR WARRANTY WITHOUT RECEIPT OF
WARRANTY REGISTRATION BY ECOSMART US. BUYER ACCEPTS ALL SALES AS FINAL. ANY ALTERATION TO THE PRODUCT VOIDS ALL
WARRANTIES. Ecosmart U.S. L.L.C. IS NOT RESPONSIBLE FOR ANY OTHER CHARGE OR EXPENSE INCURRED, OTHER THAN THE
ORIGINAL PURCHASE PRICE OF THE PRODUCT. Ecosmart U.S. L.L.C. shall not be liable for consequential, special, incidental or
contingent expenses or damages arising directly or indirectly from any defect in or of the Product; nor will Ecosmart U.S. L.L.C.
be liable for any water damage arising directly or indirectly from the use of the Product or from the failure of or defect in any
component part or connecting plumbing. Ecosmart U.S. L.L.C. and Buyer agree to the above terms in their entirety and accept
all sales as final without recourse to a credit card company or other financial institution and hereby agree to stipulations and
specifications defined within Manufacturer’s Limited Lifetime Warranty.
5. Warranty Procedure for service: Have a licensed electrician determine the exact issue that requires repair. Please note that technical
support is available for qualified technicians only (licensed electricians and/or plumbers). Technical support that involves
potentially dangerous electrical conditions is not available to unqualified persons. When contacting Ecosmart Service Center,
please be sure that the technician has a copy of the original Warranty Registration and has reviewed the “Homeowners and
Installation Manual” that was supplied with the Product. Ecosmart Technical Assistance, at its sole discretion, will determine
the best method for repair. Methods of repair include, but are not limited to, replacement of specific part of Product or
replacement of whole unit. If a whole unit requires replacement under the terms of this Manufacturer’s Warranty, the original
unit must be returned to the ECOSMART office. Buyer must secure the cost of return delivery and replacement unit with a valid
U.S. credit card. Credit Card Authorization Forms are available upon request. If the replaced unit arrives at the Ecosmart office
within ten (10) calendar days of shipment of new unit and is found to comply within the specifications of this Manufacturer’s
Warranty then the credit card will not be charged, otherwise, Buyer will be charged amount of replacement unit and shipment
cost as agreed upon within Credit Card Authorization Form. If Ecosmart Technical Assistance determines a component requires
repair or replacement under the terms of this Manufacturer’s Limited Lifetime Warranty, the part will be shipped via standard
ground delivery. If faster shipping service is desired, the Buyer must select and pay for same.
ANY QUESTIONS REGARDING OUR WARRANTY SHOULD BE DIRECTED TO OUR SERVICE CENTER BY CALLING TOLL FREE 877-474-
6473 BETWEEN 9:00 AM and 5:00 PM MONDAY thru FRIDAY EASTERN TIME. NO RETURN WILL BE ACCEPTED BY ECOSMART WITHOUT
PRIOR APPROVAL AND THE ISSUANCE OF RETURN MERCHANDISE AUTHORIZATION NUMBER CLEARLY MARKED ON THE EXTERIOR
OF PACKAGING.
Ecosmart US LLC. 3315 NW 167
th
Street Miami Gardens, Florida 33056 TOLL FREE: 877-474-6473