Full Product Manual
17 HOMEDEPOT.COM/Hubspace
Please contact 1-877-592-5233 for further assistance.
Troubleshooting
You can control any small appliances (less than max load 1800W) in
accordance with the Smart Plug's specications.
Make sure your device is connected to a power source. Your Internet
connection or Wi-Fi network may be down.
Make sure your device is connected to a power source. Your Internet
connection or Wi-Fi network may be down.
Yes. Use the app on a phone with an Internet connection like LTE. The
phone must be within Bluetooth range of your Hubspace device and have
Bluetooth enabled.
It is on the plug housing. A copy of the QR code is also included in your
device’s documentation.
Under the QR code are numbers. You can enter those in manually instead
of scanning the code.
Scan the QR code and it will transfer to your account.
Make sure your Wi-Fi signal strength is sufcient. You may need to move
your router, use mesh Wi-Fi, or Wi-Fi extenders.
Turn off Bluetooth on your phone and turn it back on. Then, scan the QR
code. If the problem persists, turn your phone off and on, then try again.
No. Each product has a unique Q R code.
Problem Solution
What devices can be controlled
with the Smart Plug?
My Hubspace device is not
connecting to Wi-Fi.
My device cannot nd any Wi-Fi
networks.
My device is in a location that
does not have Wi-Fi. Can I still
use it with the Hubspace app?
I cannot nd the QR code.
The QR code has become damaged.
How do I add the device?
The QR code has become damaged.
How do I add the device?
My device is ofine for long periods
of time.
The device is on and I scanned the
QR code, but the app cannot
connect to it.
Can I scan the same QR code to
add multiple products?