Warranty

4. FURTHER LIMITATIONS AND EXCLUSIONS AFFECTING YOUR WARRANTY: This warranty is
void if the Product is not installed in accordance with relevant, local electrical and plumbing codes and in
accordance with the installation instructions specified by the manufacturer. Local codes will override manufacturer’s
instructions at the time of installation and if additional installation parts are required, the costs will be the
responsibility of Buyer. Above ground level installations must be protected with drip pans and drains just as the
codes call for protective requirements used in regular hot water tank installations. Buyer hereby accepts the entire
responsibility for ascertaining whether they have sufficient electrical power at their residence to operate our Electric
Tank Less Water Heaters as indicated in our specifications which are readily available at our website
(WWW.ECOSMARTUS.COM), in our brochures and contained in the shipping box for installers to read before
installations. If, within (30) days of purchase and prior to installation, the Buyer finds that the purchased unit is not
suitable for their demands Buyer must return the unit to the EcoSmart office. Buyer is responsible for any charges
that may be incurred to complete the return. A Buyer is eligible for a full refund or credit ONLY if the returned unit
is received by EcoSmart within thirty (30) calendar days of receipt AND has been inspected by EcoSmart and found
to be in the same condition as when purchased. Only when these two conditions are met will a Buyer receive a
refund or replacement unit. EcoSmart Green Energy Products will not accept the return of any product without prior
written approval from EcoSmart Green Energy Products and the issuance of a Return Merchandise Authorization
Number clearly marked on the outside packaging of the return shipment.
AFTER (30) CALENDAR DAYS FROM RECEIPT OF PRODUCT THERE WILL BE NO RETURNS OR
WARRANTY WITHOUT RECEIPT OF WARRANTY REGISTRATION BY ECOSMART US. BUYER
ACCEPTS ALL SALES AS FINAL. ANY ALTERATION TO THE PRODUCT VOIDS ALL WARRANTIES.
ECOSMART GREEN ENERGY PRODUCTS IS NOT RESPONSIBLE FOR ANY OTHER CHARGE OR
EXPENSE INCURRED, OTHER THAN THE ORIGINAL PURCHASE PRICE OF THE PRODUCT.
ECOSMART GREEN ENERGY PRODUCTS shall not be liable for consequential, special, incidental or contingent
expenses or damages arising directly or indirectly from any defect in or of the Product; nor will EcoSmart Green
Energy Products be liable for any water damage arising directly or indirectly from the use of the Product or from the
failure of or defect in any component part or connecting plumbing. EcoSmart Green Energy Products and Buyer
agree to the above terms in their entirety and accept all sales as final without recourse to a credit card company or
other financial institution and hereby agree to stipulations and specifications defined within Manufacturer’s Limited
Lifetime Warranty.
5. Warranty Procedure for service: Have a licensed electrician determine the exact issue that requires repair.
Please note that technical support is available for qualified technicians only (licensed electricians and/or plumbers).
Technical support that involves potentially dangerous electrical conditions is not available to unqualified persons.
When contacting EcoSmart Service Center, please be sure that the technician has a copy of the original Warranty
Registration and has reviewed the “Homeowners and Installation Manual” that was supplied with the Product.
EcoSmart Technical Assistance, at its sole discretion, will determine the best method for repair. Methods of repair
include, but are not limited to, replacement of specific part of Product or replacement of whole unit. If a whole unit
requires replacement under the terms of this Manufacturer’s Warranty, the original unit must be returned to the
ECOSMART office. Buyer must secure the cost of return delivery and replacement unit with a valid U.S. credit
card. Credit Card Authorization Forms are available upon request. If the replaced unit arrives at the EcoSmart office
within ten (10) calendar days of shipment of new unit and is found to comply within the specifications of this
Manufacturer’s Warranty then the credit card will not be charged, otherwise, Buyer will be charged amount of
replacement unit and shipment cost as agreed upon within Credit Card Authorization Form. If EcoSmart Technical
Assistance determines a component requires repair or replacement under the terms of this Manufacturer’s Limited
Lifetime Warranty, the part will be shipped via standard ground delivery. If faster shipping service is desired, the
Buyer must select and pay for same.
ANY QUESTIONS REGARDING OUR FIVE (5) YEAR WARRANTY SHOULD BE DIRECTED TO OUR SERVICE CENTER BY
CALLING TOLL FREE 877-474-6473 BETWEEN 8:00 AM and 5:00 PM MONDAY thru FRIDAY EASTERN TIME. NO
RETURN WILL BE ACCEPTED BY ECOSMART WITHOUT PRIOR APPROVAL AND THE ISSUANCE OF RETURN
MERCHANDISE AUTHORIZATION NUMBER CLEARLY MARKED ON THE EXTERIOR OF PACKAGING.
EcoSmart Green Energy Products • 400 Captain Neville Drive, Waterbury, CT, 06705 • TOLL FREE: 877-474-6473