Warranty

ECOSMART GREEN ENERGY PRODUCTS
MANUFACTURERS WARRANTY
MAINLAND USA and CANADA- LIMITED LIFETIME
OUTSIDE MAINLAND USA – 5 YEARS
1. PRODUCT WARRANTY: EcoSmart Green Energy Products warrants to the original purchaser at the original
address or the authorized transferee of such purchaser (collectively, the “Buyer”) EcoSmart Tankless Water Heater
and its components to be free from defects in materials and workmanship, under normal use and service from the
date of installation, provided that the Product is installed within thirty (30) days from date of receipt and installed by
a licensed electrician and plumber (specific proof required) and maintained in accordance with Products written
instructions. The Product Warranty will be in effect upon receipt of the Warranty Registration by EcoSmart U.S.
offices. The Warranty Registration is included in the Operating and Maintenance Manual supplied with each new
product and must be fully completed and submitted via fax, mail or website within (30) days of receipt of Product.
Incomplete Warranty Registrations will not be accepted. Product Warranties are void without receipt of Warranty
Registration within (30) days of receipt of Product.
SUCH WARRANTIES DO NOT COVER:
Product failure caused by liming, sediment buildup, chemical corrosion, chlorine/chloride corrosion, or freezing.
Product failure caused by the failure to remove air from system prior to or during operation.
Product misuse, tampering or misapplication, accidental damage, improper installation or the application of
improper voltage.
Costs incurred for shipping, delivery, handling and/or administrative charges.
Labor charges of any kind.
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTY,
EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR PATENT OR OTHER
INTELLECTUAL PROPERTY RIGHT INFRINGEMENT.
2. LIMITATION OF REMEDIES AND DAMAGES: EcoSmart Green Energy Products liability and Buyer’s
exclusive remedy hereunder will be limited solely to repair or replacement of Product under Warranty by EcoSmart
Service Center with respect to any claim made within the applicable Warranty. EcoSmart Green Energy Products
reserves the right to accept or reject any such claim in whole or in part. EcoSmart Green Energy Products will not
accept the return of any product without prior written approval from EcoSmart Service Center and the issuance of a
Return Merchandise Authorization Number clearly marked on the outside packaging of the return shipment.
ECOSMART GREEN ENERGY PRODUCTS WILL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING BUT NOT LIMITED TO LABOR COSTS OR
LOST PROFITS RESULTING FROM THE USE OF (OR INABILITY TO USE) THE PRODUCTS OR FROM
THE PRODUCTS BEING INCORPORATED IN OR BECOMING A COMPONENT OF ANY OTHER
PRODUCT OR GOODS.
3. WARRANTY REGISTRATION: To be covered under the EcoSmart Green Energy Products Manufacturer’s
Limited Lifetime Warranty Buyer must register product within thirty (30) calendar days of receipt of Product using
the Warranty Registration Card included with the Product, this Warranty may be submitted via mail to ECOSMART
GREEN ENERGY PRODUCTS LOCATED AT 400 Captain Neville Drive, Waterbury, CT, 06705. THIS IS A
LIMITED LIFETIME MANUFACTURER’S WARRANTY THAT CONVEYS BENEFITS TO THE ORIGINAL
PURCHASERS, SUBJECT TO THE TERMS AND CONDITIONS SET FORTH HEREIN. Keep Product
documents in a safe and secure location. Buyer obligation under the terms of purchase and sale require that
Warranty Registration must be returned within the prescribed timeframe (within 30 calendar days) and retain all
proof of purchase, installer receipts for Warranty in order to protect Buyer’s rights and obtain Manufacturer’s
Limited Lifetime Warranty benefits. The Warranty resides with the Buyer with proof of purchase; not simply with
an individual in possession of a Product. If the Product is to be installed in new construction at a date later than 30
days from the date of receipt, send further information in advance of thirty (30) day deadline when known so we
may update your Warranty record.