Installation guide

Customer Support services
Customer Support services include the following components:
n Customer support for licensing, registration, and other non-technical issues
n Technical support
n Hardware RMA (Return Merchandise Authorization), where applicable
Note:
Nuance Communications does not provide hardware support. Contact your hardware dealer/distributor, or
system integrator for support information.
The support services are available to registered users of Nuance Communications software during the
warranty period or for the duration of your software Maintenance and Support (M&S)agreement. Contact
your supplier for details, as described in the M&S agreement.
The main Support page is at http://support.nuance.com, where you can obtain information about Customer
Support services, hours of operation, contact information, policies, and process descriptions. In the list of
products, select the eCopy product and then click Go. The Support Overview page opens.
In addition to support provided by your dealer or distributor, the Ask eCopy Web site provides 24x7 access
to a knowledge base. To access Ask eCopy, click the link on the main Support page.
If you purchased your software directly from Nuance Communications, check Ask eCopy for solutions to
your technical problems. If necessary, open a ticket from the Ask eCopy Web site.
Contact information
US/North America
Corporate Headquarters Telephone: [phone]
Customer Support Services Telephone: [phone]
Outside North America
Please contact your local dealer or national sales organization.
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