Installation guide
Table Of Contents
- ShareScan Installation Guide
- 1 - Pre-install considerations
- 1.1- System requirements for the ShareScan Manager PC
- 1.2- Support information
- 1.3- eCopy connectors
- 1.3.1 - eCopy connector for Microsoft Exchange (Mail and/or Fax)
- 1.3.2 - eCopy connector for IBM Lotus Notes (Mail and/or Fax)
- 1.3.3 - eCopy connector for LDAP/SMTP (Mail and/or Fax)
- 1.3.4 - eCopy Scan to Desktop
- 1.3.5 - eCopy Quick Connect
- 1.3.6 - eCopy connector for OpenText Fax Server (RightFax Edition)
- 1.3.7 - eCopy Scan to Printer
- 1.3.8 - eCopy connector for Microsoft SharePoint
- 1.3.9 - eCopy connector for EMC Documentum
- 1.3.10 - eCopy connector for Autonomy iManage WorkSite
- 1.3.11 - eCopy connector for Open Text Content Server - eDOCS Edition
- 1.3.12 - eCopy connector for Open Text Content Server
- 2 - Installing ShareScan
- 3 - Client-side installation
- 3.1- Installing the ShareScan Ricoh client
- 3.1.1 - Installing the ShareScan Ricoh client without remote installation
- 3.1.2 - Installing the ShareScan Ricoh client via the ShareScan Administration Console (recommended)
- 3.1.3 - To install the ShareScan Ricoh client via a Web browser:
- 3.1.4 - To install the ShareScan Ricoh client from an SD card:
- 3.1.5 - To uninstall the ShareScan Ricoh client via a Web browser:
- 3.1.6 - To uninstall the ShareScan Ricoh client from a device:
- 3.2- Installing a Ricoh ScanStation Driver
- 3.1- Installing the ShareScan Ricoh client
- 4 - Licensing devices
- 5 - ShareScan post-install
- 6 - Next steps
- 19 -
To add a device to the Manager:
1. Make sure that the device you want to add is running, and is not in sleep/energy save mode.
2. In the Administration Console, on the Ribbon, click Add Device. You can also select Devices on the Welcome
page and then right-click in the Device Configuration pane and select Add Device. The Add Devices window
opens. The window displays available eCopy-enabled devices along with informationsuch as the host name,
the IP Address, the vendor, Client software version, and the Manager that is currently managing the device.
3. If a device that you want to add does not appear in the list of available devices, select a protocol in the
Discovery list and then click Refresh.
4. Select the device or devices that you want to add and then click OK.
5. When the system prompts you to confirm the device that you want to add to the device list, click OK.
Troubleshooting tip: If your device(s) cannot be discovered and are not shown in the list on the Add device
dialog with any of the protocols, then make sure that:
l The device is up and running.
l It is connected to the network (use the ping <IP-address> command in a command window).
l In case of non-web based devices, the ShareScan client software is installed and enabled (running).
l The required ports are open on the firewalls/routers.
Note:
The automatic device discovery is only supported via UDP. If the autodiscovery does not succeed, use TCP/IP to add
the device manually.
2.4- Upgrading ShareScan
This section contains information on upgrading your existing ShareScan installation.
2.4.1 - Upgrading from ShareScan 4.x
If you have ShareScan 4.x on your system, the installer will perform an upgrade to the latest software.
Note:
Upgrading from 3.x versions is not supported.
To upgrade the software:
1. In the Launch window, click Start Installation.
2. Click the Upgrade option.
The upgrade process starts. The preparatory phases include backing up existing ShareScan data (services,
connectors, and devices) and uninstalling the existing ShareScan software, services, connectors, and devices.
3. Once the above tasks are completed, the ShareScan installation commences.
Note:
Nuance recommends that you back up the connector configuration and license data prior to upgrading ShareScan.