User manual

Troubleshooting
6.3. MC Toolkit application software troubleshooting scenarios
130 MC Toolkit User Manual Revision 12
May 2013
MESSAGE
Description Resolution / CORRECTIVE ACTION
Transmitter-Modem
Receive Buffer overflow!
Data bytes from the transmitter to the
modem is more than expected
This could be the result of having older
version of the modem. Upgrade the
modem firmware using
ModemCodeDownload program
Unknown Error!
Unexpected error MCT101 Users: This could indicate a
defective modem. Repeat the
command again. If the problem persist
contact Honeywell TAC.
COM Port Initialization
Failed
Could not initialize the com port MCT101 Users: Please check the
COM Port of the PPC to which
HARTDE Modem is connected.
Some other application may be
using the same.
No HARTDE Modem
Present
Could not recognize the presence
of the modem
MCT101 Users: HART/DE Modem
is not detected. Please check the
Modem connection to PPC &
Modem battery.
HARTDE Modem
Protocol set failed
Host pocket PC to Modem
communication failed
MCT101 Users: Unable to set the
HART Protocol in Modem. Please
check the Modem. Remove the
Modem battery and re-install.
Error In Communication
with Device, Closing the
Device.
MCT101 Users: This could be a
problem with device connection.
Please check the Modem
connection with PPC, Modem
connection with Device, Modem
battery and Device power.
No Device found, Do You
want to Retry
Could not establish connection to
a transmitter
MCT101 Users: Device is not detected.
Please check the Modem connection
with PPC & Device, Modem battery and
Device power.
If the above things are perfect, try to
change different device detection
options from Preference dialog box
under Device/Preferences menu,
restart the FDC.