User manual

Troubleshooting
6.3. MC Toolkit application software troubleshooting scenarios
128 MC Toolkit User Manual Revision 12
May 2013
MESSAGE
Description Resolution / CORRECTIVE ACTION
Invalid Handle Value!
Error associated with the
Communication port
Make sure ActiveSync/Mobile Device
Center is not running.
If Several programs are active, try
closing one or more open programs.
Stop the MC Toolkit application by
doing File | Exit and restart the
program.
Use the Pocket PC hardware reset.
See your Pocket PC documentation
reset the unit. Caution for MCT101
Users: If the Symbol PPT 2800
computer is reset, it will lose all its
installed programs and data. The
program will have to be installed again.
Make sure you are using a Honeywell
approved Pocket PC.
Memory Error
Host Pocket PC does not have enough
memory to run the program
If several programs are active, try
closing one or more open programs.
Too many programs installed in the
Pocket PC. Check the Pocket PC free
memory. Uninstall programs if need to
release memory.
Too many data files in the Pocket PC.
Check the Pocket PC free memory.
Delete unused data files to release
memory.
Use the Pocket PC hardware reset.
See your Pocket PC documentation
reset the unit. Caution for MCT101
Users: If the Symbol PPT 2800
computer is reset, it will lose all its
installed programs and data. The
program will have to be installed again.
Message length is longer
than expected
Communication interruptions between
Host Pocket PC and the modem
Communications problem between the
Pocket PC computer and the modem.
Repeat the command again.
Message length is
shorter than expected
Communication interruptions between
Host Pocket PC and the modem
Modem bad checksum
Erroneous data packet received at the
modem
This could indicate a defective modem.
Repeat the command again. If the
problem persist contact Honeywell TAC.
Modem Buffer overflow
Data bytes from Host Pocket PC to
modem is more than expected
Communications problem between the
Pocket PC computer and the modem.
Repeat the command again.
Modem busy
Command request to the modem is
faster than expected
Modem framing error
Erroneous data packet received at the
modem
Modem illegal command
Unexpected command sent to modem