User manual

Troubleshooting
6.3. MC Toolkit application software troubleshooting scenarios
126 MC Toolkit User Manual Revision 12
May 2013
6.3 MC Toolkit application software troubleshooting scenarios
Login scenario
Problem
Unable to launch or open MC Toolkit application.
Cause
The cause may be any one of the following:
• MC Toolkit is installed in device memory instead of SD card.
• One or more dependent files are corrupt.
Resolution
You can resolve by performing the following:
• Re-installing MC Toolkit in SD card.
Launching Help
Problem
Unable to launch MC Toolkit Help.
Cause
The cause may be any one of the following:
• MC Toolkit application along with the Help files are installed
in device memory instead of SD card.
• One or more dependent files are corrupt.
Resolution
You can resolve by performing the following:
• Re-installing MC Toolkit in SD card.