User manual

Troubleshooting
6.2. FDC application software troubleshooting scenarios
124 MC Toolkit User Manual Revision 12
May 2013
Problem
Sometimes the curves in the graphs may not appear as
expected.
Cause
FDC has limits on the number of data points it supports for
waveforms on Graphs
Resolution
known limitation
Save History
Problem
Save history operation may fail in specific scenarios.
Cause
The cause may be any one of the following:
• Communication failure
• Application might have run out of memory
• Device specific issue
Resolution
Retry the operation. If the problem persists, please contact
Honeywell TAC
Custom Views
Problem
Variables configured under custom view are not visible when
the view opened
Cause
Variables are not valid in the device at that instance of time
Resolution
This is the expected behavior as per the standard
Close device
Problem
Application shows error message while closing the device
screen. It is rarely observed scenario
Cause
The cause may be any one of the following:
Application might have run out of memory
Resolution
There is no impact of this error on further device operation.
User can proceed with other device operation.
Offline download
Problem
Offline download may fail for some parameters with 'Send
command failed or invalid' message
Cause
The cause may be any one of the following:
• Send command failure
• Potential issue with communication