User's Manual
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Check 802�11 Network Status
If you have trouble connecting to your 802.11 wireless network:
• Make sure you have correctly set network parameters on the computer.
• Check your wireless security settings.
Follow the next procedure to verify available access points and networks, check signal strength,
and view other diagnostics. If you need to contact ecom instruments Product Support, this informa-
tion can be helpful in troubleshooting wireless network connection issues.
1 Tap Start > iSpyWiFi. The ISpyWiFi application launches.
The ISpyWiFi tab shows:
• MAC address and IP address of the 802.11 radio.
• network association status, including the SSID and MAC address of the access point.
• security conguration.
• radio transmit power and signal strength information.
2 Tap the Scan tab to view a list of available 802.11 networks. The list includes the signal
strength, channel, and MAC address for each network.
• Tap Scan to refresh the screen.
3 Tap the Supp tab to view radio supplicant information, including a list of supplicant events
and authentication status.
• To verify the settings for the currently active security prole, tap Congure Prole.
ecom instruments Settings launches for you to congure 802.11 Radio settings.
• To try reconnecting to the network, tap Reconnect.
• To delete the events in the list, tap Clear Events.
4 Tap the Ping tab to run a ping test to the host.
a In the Host eld, enter the IP address of the host.
b From the Repetitions list, choose the number of times the computer will ping the host.
c Tap Ping. The graph shows the amount of time it takes for the host to return the ping.
Tap List to see this information in a list format.
5 Tap the RSSI tab to view the received signal strength of the host signal. The information
box includes the current signal strength, host SSID name, MAC address, data rate, and
transmit power.
• Tap Mark to place an arrow marker above the graph.
6 Tap the Conf tab to set up a log le that lists RSSI history. This screen includes the 802.11
radio driver version and available radio modes.
a Check the Log to File check box.
b (Optional) Change the sample period and number of samples displayed.
c Tap Log File. The Save As screen appears.
d (Optional) Change the name of the saved log le, the folder to which the le will be saved,
the content type (log or text), and the location.
e Tap OK.
Troubleshoot Reading Bar Codes
Use this section to troubleshoot problems that may prevent you from being able to read a bar
code, such as the symbology not being enabled.
The computer is connected
to the network and you move
to a new site to collect data.
Your computer now shows
you are not connected to the
network.
Move closer to an access point or to a different location to rees-
tablish communications until you reconnect with the network.
The computer appears to be
connected to the network, but
you cannot establish a termi-
nal emulation session with the
host computer.
There may be a problem with the host computer, or with the con-
nection between the access point and the host computer. Check
with the network administrator to make sure the host is running
and allowing users to log in to the system.
The computer appears to be
connected to the network, but
the host computer is not re-
ceiving any information from
the i.roc
®
Ci70 -Ex computer.
There may be a problem with the connection between the access
point and the host computer. Check with the network administrator
or use your access point user’s manual.
A network connection icon
appears in the toolbar, but
then disappears.
The computer may not be communicating with the intended ac-
cess point. Make sure the network name matches the access
point network name. Default network name is INTERMEC.”
The access point may not be communicating with the server. En-
sure the access point is turned on, properly congured, and has
802.1x security enabled.
Troubleshoot 802�1x Security
Use the following table to troubleshoot problems with your 802.1x security that will prevent you
from connecting to your network, such as an incorrect password.
Problems With 802�1x Security
Problem Solution
The computer indicates it is
not authenticated.
Make sure that:
• the User Name and Password parameters on the computer
must match the user name and password on authentication serv-
er. You may need to reenter the password on both the computer
and authentication server.
• on your authentication server, the user and group are allowed
and the group policy is allowed to log into the server. For help, see
the documentation that shipped with your authentication server
software.
• the IP address and secret key for access point must match the
IP address and secret key on the authentication server. You may
need to reenter the IP address and secret key on both your ac-
cess point and authentication server.
• the authentication server software is running on the server PC.
You receive a message say-
ing The server certicate has
expired or your system date
is incorrect” after you perform
a clean boot on the computer.
Date and time are not saved when you perform a clean boot.
Reenter the date and time, and then save your changes.