User's Manual

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Use ScanDiagnostic to Troubleshoot the Scanner
Use the ScanDiagnostic application to troubleshoot problems such as the inability to read a bar
code or a scanner that does not turn on.
1 From the Home menu, tap Start > ScanDiagnostic.
2 From the Scan Health screen, select the scanner you want to troubleshoot and then tap
Diagnose.
The application checks to make sure the scanner is enabled and checks settings to make
sure they are optimized.
3 From the Scan Test screen, press and hold the Press to Scan button while aiming at the
bar code you want to read.
After the computer scans the bar code, it beeps and the label data, data length, and
symbology appear on the screen.
4 Press the right arrow button to view any recommended settings.
5 To accept the recommended settings, tap Apply.
6 Tap OK to exit.
Troubleshoot Operating the Computer
Use this section to troubleshoot problems that may prevent you from being able to operate the
computer.
Problems Operating the Computer
Problem Solution
You press the Power button
and nothing happens.
Try the following solutions:
• Replace or charge the battery. The battery may be completely
drained.
• Remove the battery and press the Reset button to perform a
cold boot. For help, see Cold Boot the Computer” on page 115.
The computer appears to
belocked up and you cannot
enter data.
• Press the Power button and select Suspend from the Power
Options menu. Press the Power button to turn the screen
back on.
• Press the Power button and select Reboot from the Power
Options menu.
• Remove the battery and press the Reset button to perform a
cold boot. For help, see Cold Boot the Computer” on page 115.
• Try reloading the rmware. For help, see Update the
System Software” on page 102.
• If the computer does not boot or reset, contact your ecom
instruments representative for help.
The accelerometer does not
appear to be accurate.
You may need to calibrate the accelerometer using the Sensor
Calibration application. Tap Start > Settings > System > Sensor
Calibration. Rotate the computer to calibrate all six orientations.
You tap the screen and noth-
ing happens.
Align your screen. For help, see Align the Screen” on page 43.
You cannot type a character
on the keypad or you can
only type uppercase or lower-
case letters.
You may have locked a modier key on the keypad. Press the
necessary key sequence to unlock the key. For help, see About
the Keypad” on page 15.
Problems Reading Bar Codes
Problem Solution
You cannot see the illumina-
tion beam or frame from the
imager when you press the
Scan button and aim the im-
ager at a bar code label.
• You may be too far away from the bar code label. Try moving
closer to the bar code label and scan it again.
• You may be reading the bar code label straight on.” Change
the reading angle and try again.
• The imager hardware trigger might be disabled in ecom in-
struments Settings. To check the setting go to Start > Set-
tings > Systems > Data Collection > Scanner Settings. Hard-
ware trigger should be checked.
When you release a Scan
button or handle trigger, the
Good Read light does not
turn off.
The Good Read light will remain on if you congure the computer
to use continuous/edge triggering. If you congure the computer
for level triggering and the Good Read light remains on, there may
be a problem. Press one of the Scan buttons or pull the trigger
again without scanning a bar code label. If the light is still on,
contact your local ecom instruments representative.
The scanner will not read the
bar code label.
• Aim the scanner beam to cross the entire bar code label in
one pass. Vary the scanning angle.
• Check the quality of the bar code label. Scan a bar code
label that you know will scan. Compare the two bar code
labels to see if the bar code quality is too low. You may need
to replace the label that you cannot scan.
• Make sure the bar code symbology is enabled and cong-
ured correctly. Use ecom instruments Settings to check the
symbologies. Expand Data Collection > Symbologies be-
neath devices listed (scanner, virtual wedge) to check and
enable symbologies, then scan the bar code label again.
• Make sure the computer application is expecting input from
a bar code. You may need to type this information instead.
• The scanner may not be turned on or the scanner may be
unable to scan a specic bar code. Run the ScanDiagnostic
application to help you troubleshoot the problem. For more
information, see
The scanner does not read
the bar code labels quickly,
or the scanning beam seems
to be faint or obscured.
The scanner window may be dirty. Clean the window with a solu-
tion of ammonia and water. Wipe dry. Do not allow abrasive mate-
rial to touch the window.
You scan a valid bar code la-
bel to enter data for your ap-
plication. The data decoded
by the scan module does not
match the data encoded in
the bar code label.
The computer may have decoded the bar code label in a symbol-
ogy other than the label’s actual symbology. Try scanning the bar
code label again. Make sure you scan the entire label.
The input device attached to
the computer does not work
well or read bar code labels
very quickly.
Set the Scanner Model command to the specic attached input
device. Check enabled bar code symbologies and enable only
the symbologies being used.