User's Manual
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About the Intermec Dashboard
The Intermec Dashboard is designed to provide proactive monitoring of your mobile computers to
prevent downtime. You can easily see the health of the device and can help pinpoint the source of
a problem to determine if it is hardware or software related.
Intermec Dashboard displays information such as the status of network connections, battery us-
age, storage space, and internal devices. It also provides system information such as the operat-
ing system, rmware, and hardware conguration.
• Press the Intermec Dashboard button (m) on the computer keypad.
Intermec Dashboard Main Screen
Intermec Dashboard is highly integrated with SmartSystems Foundation. You can use SmartSys-
tems Foundation to remotely monitor the health of your computers. For more information, refer to
the SmartSystems online help.
Troubleshoot Your Mobile Computer
Use the troubleshooting tables in this section to x problems with the Wi-Fi connection, 802.1x
security, the imager, or general problems with operating the mobile computer.
If you send the computer in for service, it is your responsibility to save the computer data and con-
guration. ecom instruments is responsible only for ensuring that the hardware matches the original
conguration when repairing or replacing the computer.
Troubleshoot the Wi-Fi Connection
Use this troubleshooting table to help solve problems with your 802.11 radio connection.
Problems With the Wi-Fi Connection
Problem Solution
When you turn on the com-
puter after it was suspended
for a while (10 to 15 minutes
or longer), it can no longer
send or receive messages
over the network.
Host may have deactivated or lost current terminal emulation ses-
sion. In a TCP/IP direct connect network, turn off the Keep Alive”
message from host to maintain the TCP session while the com-
puter is suspended.
7
Troubleshoot and Maintain the computer
If you encounter any problems while using the i.roc
®
Ci70 -Ex computer, look in this chapter to nd
a possible solution. You will also nd information on routine maintenance.