User's Manual

(Continued)
Problem Solution
Microsoft
ActiveSync cannot
locate my i.roc x20
Pocket PC when I
synchronize.
 Be sure the device is on.
 Be sure all cables are securely connected.
 Remove your i.roc x20 Pocket PC from the ecom
Desktop Cradle or disconnect it from the Autosync
Cable, power on the device by pressing the Power
button, then put it back in the synchronization
cradle or connect it to the cable.
 Reset the device by using the stylus to lightly press
the Reset button.
 Check Connection Settings in ActiveSync on your
computer to ensure the communications port you
are using is active.
I cannot open PC e-
mail in Messaging
after I restore using
Microsoft
ActiveSync.
Use Microsoft ActiveSync to synchronize your i.roc x20
Pocket PC with your computer. For more information, refer
to “Synchronizing Your Pocket PC with Your Computer” in
Chapter 2.
I tried to
synchronize a
workbook and the
file is unresolved in
Microsoft
ActiveSync.
Pocket Excel does not support all Excel formatting;
therefore, Microsoft ActiveSync cannot synchronize the file.