User's Manual

10 | P a g e
Troubleshooting
Problem
Possible Cause
Solution
Unable to add device
to Z-Wave network
Device was not properly
excluded from a previous Z-
Wave network
Try removing the device by putting the Z-Wave
controller into exclusion mode and then
pressing the Garage Door Controller’s Hub
button.
You can also factory reset the device in the
case of a missing or inoperative Z-Wave
controller.
Z-Wave open/close
commands don’t do
anything and warning
lights flashes 3 times
One of the following:
- Tilt sensor is lost
- Tilt sensor is tampered
- Tilt sensor counter is out of
sync
- Previous close/open
operation timed out
To determine the cause, check the Notification
Report which is sent in response to an ignored
Z-Wave open/close command.
If the tilt sensor is tampered, make sure the
sensor covering is properly closed.
For all other causes, manually operate the
garage door opener via the pushbutton wall
console to resync the tilt sensor and Garage
Door Controller.
Device flashes and
beeps during the
unattended wait
period, but the door
does not move
Device detected a vibration
during the unattended wait
period and cancelled the
original close command.
Send the close command again. If this is a
recurring issue, consider lowering the
accelerometer sensitivity (Configuration
Parameter #5)
Device’s relay switch is
activated, but the door
does not move
Incorrect wiring
Make sure the relay switch wires are
connected to the correct terminals on the
garage door opener terminal. They should be
connected to the garage door opener’s
pushbutton wall console terminals. Do not
disconnect any wires from the garage door
opener.