User Manual

Patient Safeguard System® Patient Bed Installation
UltraClenz, LLC
Page 18
Figure 22. Replace Device Tab
7. Troubleshooting
7.1 No Bed Beacon Heartbeats on the Dashboard
If the Bed Beacon has stopped transmitting heartbeats to the Dashboard there is one of three possible solutions:
1. The batteries have died. Place a new set of batteries in the Bed Beacon and test the Bed Beacon’s other
function, communications with a Badge as described in section 5. If the unit tests well, then give the Bed
Beacon a couple of hours to transmit a few heartbeats to the Dashboard.
2. If new batteries do not fix the problem, there is a problem with the wireless network hardware. Remove and
replace the Bed Beacon. Refer to section 6.2 – Replacing an Existing Bed Beacon – Swapping Metadata for
instructions on how to replace device information on the dashboard.
3. If replacing the Bed Beacon does not remedy the problem there, may be a problem with the Bentley network.
7.2 The Bed Installation Does Not Communicate with a Badge
If a Bed Installation is not communicating with Badges but is sending heartbeats to the dashboard, there are a number
of possible causes. The following steps will help to find the cause of the problem.
7.3 Bed Beacon FAS1541
1. Verify that the bed’s AC power cord is plugged into an active power source and the ALP Sensor is connected to
the Bed Beacon. Verify that you get an alert and a red flash when disconnecting from the Bed Beacon.
2. Verify the batteries of the Bed Beacon are 2.20v or Higher.
Note: If any of the components of the Bed Installation are replaced, the bed’s range will have to be re-checked and
readjusted as needed.