Installation Instructions

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Figure 22. Replace Device
Figure 23. Replace Device Tab
8. Troubleshooting
8.1 No Bed Beacon Heartbeats on the Dashboard
If the Bed Beacon has stopped transmitting heartbeats to the Dashboard, there are three possible causes:
1. The batteries have died. Place a new Duracell Coppertop alkaline D set of batteries in the Bed Beacon
and test the Bed Beacon’s other function, communications with a Badge as described in section 6.3. If
the unit tests well, then give the Bed Beacon a couple of hours to transmit a few heartbeats to the
Dashboard.
2. If new batteries do not fix the problem, there may be a problem with the Bed Beacon hardware. Remove
and replace the Bed Beacon. Refer to section 7.2 – Replacing an Existing Bed Beacon – Swapping
Metadata -- for instructions on how to replace/update device information on the Dashboard.
3. If replacing the Bed Beacon does not remedy the problem, there may be a problem with the Network
Contact your Ecolab representative for further assistance.
8.2 The Bed Installation Does Not Communicate with a Badge
Verify that the bed’s AC power cord is plugged into an active power source and that the AC Line Power
Sensor is connected to the bed’s power cord.
Note: If any of the components of the Bed Installation are replaced, the bed’s range will have to be re-
checked and readjusted as needed.