User Manual

charge. Any replacement and/or repaired
device are warranted for the remainder of
the original warranty or ninety (90) days,
whichever is longer. A proof-of-purchase
will be required from the Customer in order
for ecobee to provide a replacement and/or
repaired device. This Warranty is valid only
for Product installed in the country in which
it is purchased.
If the product is defective, call Customer
Service at 1-877-932-6233. ecobee will
make the determination whether a
replacement product can be sent to you or
whether the product should be returned
to the following address: ecobee Customer
Service, 250 University Ave, Suite 400,
Toronto, Ontario, M5H 3E5, Canada. In the
event of a failure of a Product, Customer
may:
a. if Customer did not purchase the
Product directly from ecobee, contact
the third party contractor from whom
the Product was purchased to obtain
an equivalent replacement product,
provided the contractor determines that
the returned Product is defective and
Customer is otherwise eligible to receive
a replacement product;
b. contact ecobee directly for service
assistance at 1-877-932-6233 and ecobee
will make the determination whether
an advance equivalent replacement
Product can be sent to Customer with
return shipping supplies (in which case
a hold shall be put on Customer’s credit
card for the value of the replacement
Product until ecobee has received the
defective Product). Product should
be returned to the following address:
ecobee Customer Service, 250 University
Ave, Suite 400, Toronto, Ontario, M5H
3E5, Canada. If the returned Product is
found by ecobee to be defective and
Customer is otherwise eligible to receive
a replacement product, no amount shall
be charged to Customer’s credit card; or
c. ship the defective Product directly to
ecobee, in which case Customer shall
contact ecobee directly at 1-877-932-
6233, so ecobee can make the required
shipping arrangements. Upon receipt of
the defective Product, ecobee will ship
an equivalent replacement product to
Customer, provided the returned Product
is found by ecobee to be defective and
Customer is otherwise eligible to receive
a replacement product.
This warranty does not cover removal or
reinstallation costs and shall not apply if
the damages were found to be caused by
something other than defects in materials
or workmanship, including without
limitation, if the Product:
– was operated/stored in abnormal use
or maintenance conditions;
– is repaired, modified or altered, unless
ecobee expressly authorizes such repair,
modification or alteration in writing;