Use and Care Manual

57
b. contact ecobee directly for service assistance at
1-877-932-6233 and ecobee will make the
determination whether an advance equivalent
replacement Product can be sent to Customer
with return shipping supplies (in which case a
hold shall be put on Customer’s credit card for the
value of the replacement Product until ecobee
has received the defective Product). Product
should be returned to our address. If the returned
Product is found by ecobee to be defective and
Customer is otherwise eligible to receive a
replacement Product, no amount shall be charged
to Customer’s credit card; or
c. ship the defective Product directly to ecobee, in
which case Customer shall contact ecobee
directly at 1-877-932-6233, so ecobee can make
the required shipping arrangements. Upon receipt
of the defective Product, ecobee will ship an
equivalent replacement Product to Customer,
provided the returned Product is found by ecobee
to be defective and Customer is otherwise eligible
to receive a replacement Product.
This warranty does not cover removal or
reinstallation costs and shall not apply if the
damages were found to be caused by something
other than defects in materials or workmanship,
including without limitation, if the Product:
· was operated/stored in abnormal use or
maintenance conditions;
· is repaired, modified or altered, unless ecobee
expressly authorizes such repair, modification or
alteration in writing;
· was subject to abuse, neglect, electrical fault,
improper handling, accident or acts of nature;
· was not installed by a licensed Heating Ventilating
and Air Conditioning (HVAC) contractor; or
· was installed improperly.
from all persons and must not be colocated or
operating in conjunction with any other antenna or
transmitter.
FCC ID: WR9EBSTAT3LT01
IC: 7981A-EBSTAT3LT01
CAN ICES-3 (B)/NMB-3(B)
Warning: Changes or modifications not expressly
approved by ecobee Inc. could void the user’s
authority to operate the equipment
3-Year Limited Warranty
ecobee warrants that for a period of three (3) years
from the date of purchase by the consumer
(“Customer”), the ecobee3 lite smart thermostat
(the “Product”) shall be free of defects in materials
and workmanship under normal use and service.
During the warranty period, ecobee shall, at its
option, repair or replace any defective Products, at
no charge. Any replacement and/or repaired device
are warranted for the remainder of the original
warranty or ninety (90) days, whichever is longer. A
proof-of-purchase will be required from the
Customer in order for ecobee to provide a
replacement and/or repaired device. This Warranty
is valid only for Product installed in the country in
which it is purchased.
If the Product is defective, call Customer Service at
1-877-932-6233. ecobee will make the determination
whether a replacement Product can be sent to you
or whether the Product should be returned to our
address.
In the event of a failure of a Product, Customer may:
a. if Customer did not purchase the Product directly
from ecobee, contact the third party contractor
from whom the Product was purchased to obtain
an equivalent replacement Product, provided the
contractor determines that the returned Product
is defective and Customer is otherwise eligible to
receive a replacement Product;