Warranty

3-Year Limited Warranty
ecobee warrants that for a period of three (3) years from the date
of purchase by the consumer (“Customer”), the ecobee3 (the
“Product”) shall be free of defects in materials and workmanship
under normal use and service. During the warranty period, ecobee
shall, at its option, repair or replace any defective Products, at no
charge. Any replacement and/or repaired device are warranted
for the remainder of the original warranty or ninety (90) days,
whichever is longer.
If the product is defective, call Customer Service at 1-877-932-
6233. ecobee will make the determination whether a replacement
product can be sent to you or whether the product should be
returned to the following address: ecobee Customer Service, 477
Richmond St West, Suite 210, Toronto, Ontario, M5V 3E7, Canada.
In the event of a failure of a Product, Customer may:
(a) if Customer did not purchase the Product directly from ecobee,
contact the third party contractor from whom the Product was
purchased to obtain an equivalent replacement product, provided
the contractor determines that the returned Product is defective
and Customer is otherwise eligible to receive a replacement
product;
(b) contact ecobee directly for service assistance at 1-877-932-
6233 and ecobee will make the determination whether an advance
equivalent replacement Product can be sent to Customer with