Instructions / Assembly

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FCC ID: WR9EBSTATZBE3 IC: 7981A-EBSTATZBE3
Warning: Changes or modifications not expressly approved by ecobee Inc.
could void the user’s authority to operate the equipment.
3-Year Limited Warranty
ecobee warrants that for a period of three (3) years from the date of purchase
by the consumer (“Customer”), the ecobee3 (the “Product”) shall be free
of defects in materials and workmanship under normal use and service.
During the warranty period, ecobee shall, at its option, repair or replace any
defective Products, at no charge. Any replacement and/or repaired device
are warranted for the remainder of the original warranty or ninety (90) days,
whichever is longer.
If the product is defective, call Customer Service at 1-877-932-6233. ecobee
will make the determination whether a replacement product can be sent to
you or whether the product should be returned to the following address:
ecobee Customer Service, 477 Richmond St West, Suite 210, Toronto, Ontario,
M5V 3E7, Canada. In the event of a failure of a Product, Customer may:
(a) if Customer did not purchase the Product directly from ecobee, contact
the third party contractor from whom the Product was purchased to obtain an
equivalent replacement product, provided the contractor determines that the
returned Product is defective and Customer is otherwise eligible to receive a
replacement product;
(b) contact ecobee directly for service assistance at 1-877-932-6233
and ecobee will make the determination whether an advance equivalent
replacement Product can be sent to Customer with return shipping supplies
(in which case a hold shall be put on Customer’s credit card for the value of
the replacement Product until ecobee has received the defective Product).
Product should be returned to the following address: ecobee Customer