User Manual

41
(b) contact ecobee directly for service assistance at 1-877-932-
6233 and ecobee will make the determination whether an advance
equivalent replacement Product can be sent to Customer with
return shipping supplies (in which case a hold shall be put on
Customer’s credit card for the value of the replacement Product
until ecobee has received the defective Product). Product should
be returned to the following address: ecobee Customer Service,
250 University Ave, Suite 400, Toronto, Ontario, M5H 3E5, Canada.
If the returned Product is found by ecobee to be defective and
Customer is otherwise eligible to receive a replacement product,
no amount shall be charged to Customer’s credit card; or
(c) ship the defective Product directly to ecobee, in which case
Customer shall contact ecobee directly at 1-877-932-6233, so
ecobee can make the required shipping arrangements. Upon
receipt of the defective Product, ecobee will ship an equivalent
replacement product to Customer, provided the returned Product
is found by ecobee to be defective and Customer is otherwise
eligible to receive a replacement product.
This warranty does not cover removal or reinstallation costs
and shall not apply if the damages were found to be caused
by something other than defects in materials or workmanship,
including without limitation, if the Product:
- was operated/stored in abnormal use or maintenance conditions;
- is repaired, modified or altered, unless ecobee expressly
authorizes such repair, modification or alteration in writing;
- was subject to abuse, neglect, electrical fault, improper handling,