Instructions / Assembly

and workmanship under normal use and
service. During the warranty period, ecobee
shall, at its option, repair or replace any
defective Products, at no charge. Any
replacement and/or repaired device are
warranted for the remainder of the original
warranty or ninety (90) days, whichever is
longer. A proof-of-purchase will be required
from the Customer in order for ecobee to
provide a replacement and/or repaired
device. This Warranty is valid only for
Product installed in the country in which it is
purchased.
If the product is defective, call Customer
Service at 1-877-932-6233. ecobee will make
the determination whether a replacement
product can be sent to you or whether the
product should be returned to our address.
In the event of a failure of a Product,
Customer may:
a. If Customer did not purchase the Product
directly from ecobee, contact the third
party contractor from whom the Product
was purchased to obtain an equivalent
replacement product, provided the
contractor determines that the returned
Product is defective and Customer is
otherwise eligible to receive a replacement
product;
b. Contact ecobee directly for service
assistance at 1-877-932-6233 and ecobee
will make the determination whether an
advance equivalent replacement Product
can be sent to Customer with return
shipping supplies (in which case a hold shall
be put on Customer’s credit card for the
value of the replacement Product until
ecobee has received the defective Product).
Product should be returned to our address.
If the returned Product is found by ecobee
to be defective and Customer is otherwise
eligible to receive a replacement product,
no amount shall be charged to Customer’s
credit card; or
c. Ship the defective Product directly to
ecobee, in which case Customer shall
contact ecobee directly at 1-877-932-6233,
so ecobee can make the required shipping
arrangements. Upon receipt of the defective
Product, ecobee will ship an equivalent
replacement product to Customer, provided
the returned Product is found by ecobee to
be defective and Customer is otherwise
eligible to receive a replacement product.
This warranty does not cover removal or
reinstallation costs and shall not apply if the
damages were found to be caused by
something other than defects in materials or
workmanship, including without limitation, if
the Product:
· Was operated/stored in abnormal use
or maintenance conditions;
· Is repaired, modified or altered, unless
ecobee expressly authorizes such repair,
modification or alteration in writing;
· Was subject to abuse, neglect, electrical fault,
improper handling, accident or acts of nature;
· Was not installed by a licensed Heating
Ventilating and Air Conditioning (HVAC)